IT Support Engineer II, Desktop

WHO WE ARE:

Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, LifeSpeed, WinFlex, TPP, VitalSales Suite, and Exchange Consulting, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike — and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

Play a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia hardware and software platforms. Solution Engineers work with stakeholders to develop solutions and/or products that fulfil the needs of internal stakeholders and clients. Those solutions and/or products help Zinnia and our clients to be more efficient and provide better service to end customers. Solution Engineers interact directly with project leaders, business stakeholders, and may periodically interact directly with clients. Solution Engineers will facilitate, lead, and enable more junior team members by acting as a mentor for soft skills and/or technical subject matter expert. Solution Engineers will frequently work across multiple platforms to drive, define, and facilitate platform architecture and standards. Solution Engineers stay abreast of industry trends and advocate, educate, and drive the organization to new technologies.

WHAT YOU’LL DO:

• Install new / rebuild existing servers and configure hardware, peripherals, services, storage, etc. in accordance with standards and project requirements.
• Install and configure systems such as Windows / Linux Server and Cisco Devices.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier II/other support per request, investigate and troubleshoot issues.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and team members.

 

WHAT YOU’LL NEED:

• 3 to 4 years of experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Working knowledge of Windows Active Directory, DNS, DHCP.
• Hands-on experience with Windows/Linux environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.

BONUS POINTS:

• Any certification (CCNA, MCSE) would be advantage.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

 

 

 

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