Senior Principal Business Partner - Customer Success (EPM)

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

At Anaplan, we are looking for a Customer Success Business Partner (Customer Success Manager) to join one of the fastest growing cloud vendors and make their mark on the industry. 

Anaplan is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking around the corner. You bring your experience steering large-scale, complex consulting engagements and we’ll bring our world-class platform and fast-paced, agile methodology.

As a Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as the key technical contact for customers, you will support them with training, advisory services and support, handling and escalating issues, and ensuring solution adoption and customer satisfaction. 

Do you enjoy diving into issues and creating solutions?  Are you detail-oriented yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organisations throughout the customer journey?  If so, keep reading! 

Location: Sydney (Hybrid) / Remote - Australia

What you'll be doing:

• Own the customer experience, driving value, renewals, growth, adoption, road map and overall health in strategic accounts.
• Influence and align internal and external stakeholders, including project teams and business owners.
• Scope and drive successful projects outcomes, The Anaplan Way!
• Serve as the technical SME for large-scale connected planning solutions.
• Partner and align with Sales to drive a collaborative and mutually beneficial customer journey and lifecycle.

More about the role:

• 10+ years of business consulting or customer CoE and implementation experience with multi-dimensional systems such as Anaplan, TM1, Hyperion, BPC, Board, Host Analytics, Adaptive Analytics.
• Strong written and verbal communication skills, with advanced client facing experience including facilitation and negotiation.
• Presence and skill leading workshops to senior stakeholders.
• Experience understanding, translating, optimising and challenging business processes.
• Subject matter expertise in planning and modelling with experience in FP&A or Supply Chain or Sales planning is highly desirable.
• An advanced degree, such as a Master of Business Administration (MBA) - Finance, Mathematics, Engineering, MIS are typical –Professional Qualification a bonus
• 5+ years Mining or Financial services experience.
• Strong understanding of data integration (inbound and outbound).
• Ability to travel is required (At least once in a quarter within Australia).
• Certified Solution Architect or Master Planner a bonus.

More about you:

• You have strong critical thinking skills. Problem solving is your core (Technical, Architectural, Process related).
• Results-oriented, motivated, self-starter and team player.
• Values variety in daily activities, flexible to adapt, confidence to tackle any challenge – even those that come up last minute.
• Coaching mentality.
• Collegial, open and grounded in integrity.
• Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach.
• Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career. 

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.