Provider Relationship Manager

About AppDirect

AppDirect powers business success with technology. Bringing together experienced Cloud IT Specialists and Master Agent Networks, AppDirect is the first-of-its-kind, channel-led, one-stop-shop for B2B technology services. AppDirect offers the digital transformation expertise of top channel leaders, best-in-class technology that's purpose-built for agents, and the most diverse catalog of solutions, giving customers one touchpoint for every business technology need, including cloud, voice, connectivity, IoT (mobility/energy), services and support.

About You

As the Provider Relationship Manager, you will be the key contact between AppDirect and many of our providers.  The primary focus will be responding to requests from many of our providers for: bi-annaul executive meetings, coordination with our marketing team to drive MDF contribution, and maintaining relationships with key provider contacts.  The Provider Relationship Manager will work closely with sales, marketing, and provider leadership to execute on agreed upon initiatives with providers with the ultimate goal of growing sales.  

As the Provider Relationship Manager, you will be also responsible for maintaining positive relationships with your assigned providers. You will coordinate between nearly every department within AppDirect forging lifelong partnerships to achieve your goals. You are a strong team player and have a reputation for integrity, accountability, and ownership.

Compensation includes base salary plus variable pay with total OTE structured at an 80/20 split.

What you'll do and how you'll make an impact:

• Act as the primary point of contact between AppDirect and assigned Providers;
• Act as the primary point of contact for assigned Providers with AppDirect’s advisor community;
• Responsible for driving sales of assigned Providers with top 20 advisors in the field;
• Understands and communicates AppDirect’s company objectives and value propositions to our Providers;
• Reactively coordinates adhoc provider initiatives for sales, marketing, events, or operations;
• Responds and acts quickly to provider requests to maintain a high level of satisfaction from our providers;
• Creates and maintains provider engagement kit;
• Coordinates catalog updates between providers and Provider Operations Team as requested;
• Works alongside the AppDirect marketing as needed to drive MDF funds for sponsored events;
• Assists with provider escalations for: sales, operations, or commission issues as needed;
• Attends regional AppDirect advisor events and select industry events as needed;
• Attends training for new products, services, and technology to maintain expertise of provider solutions for AppDirect;
• Travels a minimum of 30% of the time.

What we’re looking for

• 5+ years of prior business development experience;
• Strong Channel Management and Business Development skills;
• Proven track record of exceeding quota targets;
• Excellent communication and planning skills;
• Stellar interpersonal, communication, and planning skills along with critical thinking and good decision-making abilities;
• Excellent time management skills and strong attention to execution of plans;
• Bachelor's Degree or related work experience;
• Excellent oral and written communications skills in English (other languages an asset).

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

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