Product Operations Intern

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About the team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role: 

• Assist the service delivery team in managing and coordinating daily operational tasks.
• Monitor and report on service delivery metrics and performance indicators.
• Provide first-level support to customers, addressing their inquiries and resolving issues related to payment processing.
• Escalate complex issues to senior team members or relevant departments as necessary.
• Maintain accurate records of customer interactions and transactions.
• Prepare regular reports on service delivery performance and customer feedback.
• Participate in identifying and suggesting improvements to service delivery processes.
• Assist in the implementation of new processes and tools to enhance operational efficiency.
• Work closely with cross-functional teams including sales, technical support, and product development to ensure seamless service delivery.
• Participate in team meetings and contribute to ongoing projects and initiatives.

Minimum Requirements:

• Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of payment gateways and financial transactions. 
• Strong analytical and problem-solving abilities.
• Willing to be working from office 4x a week.

Preferred Requirements:

• Ability to interpret data and generate actionable insights.
• Strong customer service orientation with a friendly and professional demeanor.
• Previous internship or part-time experience in a customer service, operations, or technical support role is a plus but not mandatory.
• Able to work in a dynamic team with fluid team structures and responsibilities
• Willing to learn and grow with the company - we’re growing fast!

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.