Onboarding Lead

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About The Team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

We are seeking a highly skilled Onboarding Country Lead to join our team. The ideal candidate will be responsible for managing and improving the overall onboarding experience across all touchpoints. The candidate will report to Head of Onboarding (Based in Singapore), and own onboarding metrics end to end for the Greater China market.

About the Role:

• Own onboarding performance and metrics such as conversion, onboarding speed, rejection rate, etc.
• Manage the country onboarding specialist
• Manage the onboarding forms, onboarding communications, including their localization
• Create the onboarding strategy and create an effective, scalable and cost-effective onboarding infrastructure & organization
• Work closely with key stakeholders such as Product, Sales, and Compliance, to rally everyone around creating strong and effective onboarding experience, processes, and strategy 
• Troubleshoot and investigate onboarding issues and liaise with relevant stakeholders to resolve issues
• Be the PIC and report onboarding performance and updates to relevant stakeholders
• Design and maintain the onboarding policies, processes, reporting

Minimum Qualifications:

• Minimum 7 years experience with track record in a leadership role in tech or financial services
• Experience in onboarding, customer success, or sales operations
• Highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
• Can build from scratch, as well as create & implement a strategy to bring the scope to the next level and can prioritize tasks & targets in a highly unstructured environment
• Can build a team of A players and coach your team, you understand how to address strengths and weaknesses, and leverage new opportunities to uplevel the team

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.