Customer Experience Specialist - Acceptance

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About Us
Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

About the Role

We are seeking a detail-oriented and reliable Customer Service Staff to join our team. 

Customer Service is any activity intended to provide satisfaction through good service. The services provided include receiving complaints and assisting Customers in solving their problems. A Customer Service must be good at finding solutions to solve problems faced by Customers.

The  primary responsibility of this role  will be to update and maintain information in our company databases and computer systems. The duties will include:

• Promptly addressing and resolving customer complaints with efficiency and professionalism.
• Providing comprehensive assistance and effective solutions to customer inquiries and challenges.
• Conducting thorough validation activities to ensure accuracy and completeness in issue resolution.
• Collaborating with cross-functional teams to optimize and elevate customer support processes.
• Proactively identifying opportunities for improvement in customer service procedures and suggesting enhancements.

Minimum Qualifications

• Bachelor's degree in any field.
• 1–3 years of experience in customer-related services.
• Strong team player with a diligent, friendly, and honest approach.
• Excellent communication skills and a knack for creative problem-solving.
• Meticulous attention to detail in all tasks.
• Demonstrated responsibility and reliability in previous roles.
• Flexibility to work shifts and nights to ensure comprehensive customer support.

Preferred Qualification

• Good communication skills.
• Proficiency in computer operation.
• Fluency in English, both oral and written.

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.