Manager, Operations

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do 

As Operations Manager, you will be responsible for maintaining a safe, efficient and well organised operating environment for all EMEAI employees, including those based at our two London offices, as well as remote working employees across the region in India, Africa, Germany, the UAE, France and Israel. This position reports to the EVP, Operations (US based) and will work closely with the EMEAI senior leadership to ensure all workplace business needs are appropriately met across the region.  To be successful in this role, the ideal candidate will be efficient and well organised and will have the ability to multi-task and work in a fast-paced environment.  You will be a team-player and a strong communicator who takes the initiative to resolve operational challenges and improve processes.  

What You’ll be Working on 

Facilities Management 

• Cultivate a close relationship with the landlord, building manager and managing agent to resolve problems in a quick and efficient manner with minimal disruption to the operation of the business.
• Manage office-related vendors and where possible, identify areas to improve cost efficiencies.
• Responsible for Travel Agency relationship and assist in securing negotiated hotel rates for our employee needs across the region.
• Manage the Health & Safety requirements for the office and liaise with third party H&S providers to ensure all polices and fire regulations are being met for the safety of all staff and visitors. Ensuring regular updates and reviews are being followed.
• Assume a lead role in managing office emergencies including during evenings and over weekends. 

Workplace Management 

• Ensure floorspace and seating plans are effectively managed and in conjunction with People & Culture ensure the office seating layout is optimised.
• Maintain meeting room diaries in Outlook and Appspace and provide support to organise/run meetings and events as requested by leadership and executive support.
• Take ownership for the appearance of all common areas and have a pro-active approach to identifying possible future maintenance or office design needs.
• Oversee and maintain office equipment for uninterrupted function. 
• Identify and fulfill office supply needs in relation to stationary, equipment, snacks and drinks, as well as other office needs.
• Manage the EMEAI Operations budget; ensuring accurate tracking of spend and timely payment of vendors.
• Develop office policies and procedures and ensure they are implemented properly, particularly for the International remote workers to ensure they are clear about their provisions and process.
• Manage office access and security, working closely with the building reception team to ensure security clearance and visitor pass management.
• Maintain strong cross-functional relationships with teams such as IT, Finance and People and Culture – acting as the main point of contact for all things related to the workplace.
• Responsible for reconciling the office credit card on a monthly basis. 
• Bring new ideas and improvements to the operations of the EMEAI region to elevate the workplace experience such as maximise space, resources and technology.
• Ensure remote employees are well supported and have clear guidelines for how they access resources for appropriate workspaces and equipment.

Employee Support 

• Provide ongoing support to staff throughout the workday, ensuring colleagues have the resources and a comfortable environment to do their best work. 
• Work with the People and Culture team to support in the execution of in-office events, designed to enhance employee engagement. 
• Work with the People and Culture and IT teams, to facilitate new starters on their first day, ensuring they have the information, equipment and supplies needed to perform their role.
• Work with different internal departments to support in-office events.
• Provide effective communication to employees on any upcoming matters relating to the workplace ie: building works, equipment malfunctions etc.
• Manage the booking of corporate travel for all employees, including flight and accommodation arrangements, in tandem with our external booking agent.
• Provide training to employees on how to book travel via agency and how to book meetings using Appspace.
• Partner with People and Culture team and Operations team in New York to ensure proper communication and escalation as needed.

 
Must Haves 

• 5+ years of office management experience 
• Ability to operate effectively and efficiently in a fast-paced environment 
• Excellent communication skills both verbal and written and an ability to manage pressured situations in a calm manner
• A self-starter who can provide premium level customer service
• Excellent attention to detail and underpinned by exceptional organisation skills and an eye for detail
• Must be energetic, highly motivated and able to multi-task  
• Must take ownership of tasks and be able to see things through to completion without supervision 
• Be practical and hands-on with tasks when required - a resourceful problem-solver with the curiosity to learn 
• Excellent written, interpersonal and communication skills  
• Advanced computer skills and experience using email tools and online platforms (Box and Microsoft Teams). Experience with Appspace is helpful.
• Proficiency in Microsoft Office, with aptitude to learn new software and systems 

Fraud Alert: Unauthorized Job Offers and Impersonations

We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.

Please note:

• All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
• Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
• We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.

If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing peopleandculture@authentic.com.

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:

https://www.authentic.com/privacy-policy