Technical Lead - Customer Engineering & Solution Consulting

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About Element34: (Banyan's Portfolio Company)
Element34 is the leading provider of managed enterprise testing grids deployed inside the corporate network. Founded by top experts on Selenium, our flagship solution, SeleniumBox/SBOX, is designed for enterprises with high security, scalability, and performance needs.
SeleniumBox/SBOX is the most secure test automation grid in the market. That’s why top global financial institutions, government organizations, automotive manufacturers, and technology companies choose SBOX over traditional SaaS/Cloud testing solutions.

About The Role

This role involves researching and solving complex and challenging technical problems impacting our customers. Reporting to our Director of Customer Success, you will be a key part of the organization. As we continue to grow, the potential of leading our support team is a very achievable goal for the right candidate.

Required Skills And Experience

• Familiar with one compiled language: C, Java, C ++ or similar
• Good working knowledge of Linux. 
• A combination of: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); 
• Automation framework experience is highly advantageous (Selenium, Playwright, Appium)
• Relevant technical customer facing experience of 5+ years

What will you do

• Solve complex and challenging problems reported by our customers in relation to SBOX, our flagship product.
• ​​Take responsibility for resolving critical testing issues via workarounds / configs / scripts, while the dev-team provides a standard fix if/when required.
• Make use of existing content to address common user issues and troubleshoot any new issues in detail.
• Document and share customer feedback on weekly engineering calls.
• Write & review technical documentation, provide insights into what customers require in regards to additional documentation, etc.
• Over time, onboard new team members and help them in understanding key concepts of our product.

Who will thrive in this role

The perfect candidate will:

• Be passionate about solving complex customer problems.
• With some really large enterprise organizations using our solution, you will get great exposure to a whole host of different technologies and frameworks.
• Be keen to learn.
• We don’t expect you to know everything about this space (Nobody Does!)
• Over time, understand areas you need to improve on and spend time asking the right questions internally and researching these topics. 
• Be a self-starter who has the ability to work in a lean environment.
• Be open to speaking to all colleagues from engineering, customer success, marketing (technical documentation) and more to not just provide the best support to our customers but also educate our customers and improve our support processes. 
• Want to take your career to the next level.
• We see this as the first hire for this team that will be built out to be much bigger over time. Embrace the opportunity to become a leader within this team and more!

Why Join Us?

• Be part of a team shaping innovative SaaS solutions with real production impact.
• Opportunity to work in a hybrid model from our Chennai office (Guindy), combining flexibility and collaboration.
• Take ownership of your work while contributing to cutting-edge technology and global solutions.
• A company culture that fosters creativity, problem-solving, and professional growth.

If you're excited about solving complex problems, pushing the boundaries of web application development, and thrive in an agile, fast-paced SaaS environment—we’d love to hear from you!

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Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.