Payments Analyst- Medeor

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Medtech is the market-leading provider of primary health tech solutions in New Zealand. We provide advanced practice management software and other state-of- the-art health technology solutions that enable health professionals to provide ‘healthier care’.

Medeor is an embedded payments company providing services to healthcare software companies and providers across New Zealand and Australia.  Our goal is to help practitioners practice. We achieve this by solving high value problems in partner software, leveraging all aspects of the payments cycle.

We partner with software companies across all healthcare sectors, including primary care, hospitals, dental, allied health, specialists, pharmacy and more. We use our unique knowledge of both healthcare and payments to create valuable practitioner services which reduce errors, friction and ultimately free-up time for the provision of care.

Medeor is a subsidiary of Medtech Global Pty Ltd. Both Medeor and Medeor are wholly-owned by Banyan Software.  

Responsibilities:

• Manage the onboarding of new Merchants in a formal, regulated environment, working with third party providers and liaising directly with the Merchant as required
• Orchestrating the implementation of Medeor services, once the Merchant has been onboarded, working with partner software companies, terminal partners and Merchants
• Monitoring payment transaction processing, managing any exceptions as required (under the oversight of Manager, Payment Operations), in order to monitor and mitigate risk
• Maintaining the Merchant Management process and database in accordance with Medeor policies, ensuring it is always accurate
• Liasing with L1 Customer Care teams in partner software companies 
• Managing robust payment operations – ensuring that all batch processing is under effective operational control
• Facilitate resolution of problems with payments partners, and improve processes as a result to drive continuous improvement
• When required, work closely with Compliance Manager to manage day-to-day flow of payments, and manage and mitigate risk 
• Overseeing the production and delivery of Customer Reports and Extracts
• Maintain good working relationships with participants of the payments supply chain vendors
• Following policies and procedures; completing tasks correctly and on time; supporting the company’s goals and values
• Ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Participating in Internal and External audits
• Continuously look for opportunities to improve the payments operations processes

What I bring to the role:

• A problem solver that enjoys figuring out how to continually improve processes and spot patterns
• Organisation skills, and ability to take the initiative in order to deliver successful outcomes
• A conscientious and rigorous mindset, which can apply formal policies to ambiguous situations
• Ability to prioritise multiple tasks and switch between them effortlessly
• Strong focus and process improvement mindset - even if the task is repetitive
• A genuine interest in payments and calculations
• Ability to handle a large volume of information
• Autonomous, proactive, self-dependent working style
• Resourcefulness, creativity and inquisitive approach to highly complex tasks
• Curiosity to learn and not afraid to ask when i don’t know the answer
• Growth mindset – always looking for learning opportunities and using reflective practice and feedback to improve 
• Ability to prioritise multiple tasks and switch between them effortlessly
• A passion for healthcare is a must – this is our north star. 

At Medeor, we value adaptability and recognise that business needs may evolve over time. As such, this position description is subject to change.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.