Casino Operations Manager

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Key Responsibilities:

• Oversee the games performance, ensuring smooth functionality and a seamless player experience
• Manage and update the casino’s game portfolio
• Maintain third party relationships (game providers) and negotiate regular discounts, joint promotions and exclusive releases
• Regular game providers profitability analysis and reporting 
• Collaborate with the product and the UI/UX teams to improve the games lobby and the game frame
• Work closely with the Head of LiveOps and the CRM Manager on the launch of new games, promotions, and tournaments to engage the player base
• Analyze player behavior and develop a deep understanding of what games are suitable for the different value and lifecycle segments
• Monitor competitor activity and market trends to adjust strategies and remain competitive
• Investigate the addition of new game providers and new gaming verticals and closely oversee their implementation

Requirements: 

• At least 3 years of online casino management experience
• Proven experience in managing and updating the game portfolio, including the evaluation and integration of new game providers 
• Strong capability in data & profitability analysis, reporting on game performance, and understanding player behavior across different segments
• Experience working closely with product, design, and marketing teams to optimize the games lobby, launch new games, and create engaging player promotions
• Competence in monitoring competitor activity and industry trends to adapt strategies and stay competitive
• Proven ability to lead the integration of new games and gaming verticals, ensuring a smooth process and successful launches
• Fluency in English

What we offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space