Staff Atlassian Solutions Engineer

United States

Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join our IT team as an Atlassian Solutions Engineer where you will play a crucial role in designing, configuring, and maintaining Atlassian tools such as Jira, Confluence, and Bitbucket to support project management, collaboration, and software development processes. The role involves customizing workflows, implementing basic automation, and developing scripts to extend the functionality of Atlassian tools. The engineer collaborates with cross-functional teams to ensure the tools meet business needs, while automating repetitive tasks to improve productivity.

Key Responsibilities:

  • Solution Design and Implementation: Design and implement tailored Atlassian solutions by configuring projects, workflows, user permissions, and dashboards within Jira and Confluence. Customize the tools to align with Agile, Scrum, or other business processes.
  • Automation and Scripting: Implement basic automation within Atlassian tools using Jira Automation Rules to streamline processes such as task assignment, notifications, and status transitions. Develop and maintain custom scripts (e.g., using Groovy or JavaScript) to automate more advanced workflows and extend the platform’s functionality.
  • Integration and Customization: Work on integrating Atlassian tools (e.g., Jira, Bitbucket) with third-party systems such as CI/CD pipelines, Slack, Google Workspace, GitHub, and other DevOps tools, using REST APIs or connectors. Leverage scripting to enable seamless data exchange between systems.
  • Administration & Configuration: Perform system administration tasks, including creating custom workflows, fields, screens, and permissions. Configure Jira Service Management to support service desk operations. Ensure all configurations are optimized for system performance and ease of use.
  • User Support & Training: Provide expert-level technical support for Atlassian users, troubleshoot complex issues, and collaborate with other IT teams as needed. Conduct training sessions and develop guides on Jira and Confluence, including best practices for using basic automation and custom scripts.
  • Performance Monitoring & Reporting: Create and customize Jira dashboards and reports to track performance metrics such as task completion rates, backlog management, and sprint progress. Use automation to generate and distribute reports or trigger scripted actions based on data.
  • Plugin Management & Customization: Research, install, and configure plugins to extend Atlassian tool capabilities. Customize and automate processes using plugins such as ScriptRunner to further enhance Jira’s functionality through scripting.
  • Documentation: Document system configurations, workflows, and automation rules. Maintain guides for common tasks, custom scripts, and troubleshooting procedures to ensure consistent usage of Atlassian tools.
  • Security & Compliance: Manage user roles, groups, and permissions to ensure secure and compliant access to Atlassian systems. Implement data governance policies, including backup and retention strategies, and monitor access logs for any potential issues.
  • Continuous Improvement: Stay current with the latest Atlassian features, plugins, and scripting best practices. Continuously identify and implement improvements to increase team productivity through automation and customization.

We’d love to chat if you have:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Significant experience with Atlassian tools (Jira, Confluence, Bitbucket) and proven expertise in configuring, automating, and extending their functionality.
  • Proficiency in scripting languages (e.g., Groovy, JavaScript, Python) to develop custom workflows and extend Atlassian tools.
  • Knowledge of Jira Automation Rules and experience in developing custom scripts for advanced process automation (e.g., ScriptRunner).
  • Familiarity with Jira/Confluence REST APIs and integrating Atlassian tools with other systems.
  • Experience in Agile, Scrum, or DevOps methodologies and how they can be implemented within Jira.
  • Relevant certifications (e.g., Atlassian Certified Jira Administrator, Atlassian Certified Jira Project Administrator) are a plus.
  • Technical expertise: Deep understanding of Atlassian tools, with the ability to configure, customize, and extend functionality through scripting and automation.
  • Scripting & automation: Proficiency in developing and maintaining custom scripts to automate workflows and enhance platform features.
  • Problem-solving: Strong troubleshooting skills for resolving complex technical issues and optimizing workflows through scripting.
  • Communication & training: Ability to train users and teams on best practices, tool usage, and basic automation, including how to use custom scripts effectively.
  • Team collaboration: Work closely with development, DevOps, and IT teams to ensure tools are aligned with organizational goals and processes.
  • Attention to detail: Ensure accuracy and effectiveness in system configurations, workflows, and automation to maximize tool performance.

The estimated salary  range for this role is noted below for our San Jose based role.  Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$146,500 - $175,800 USD

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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