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Partner Engagement Manager (Italy) - Italian Speaking
Milan
We are looking for a dedicated and personable Partner Engagement Manager to join the EMEA’s Operations team and to be the on-the-ground contact for our supply base in Italy. In this role, you will manage and enhance the quality of our partnerships with professional chauffeurs, serving as the face of Blacklane in your market. With guidance from a Senior or Lead Market Manager, you'll provide business support, handle escalated issues, and ensure local information is shared across teams. Ideal candidates will have 3+ years of experience working directly with external suppliers, a passion for community-building, and a flexible, proactive approach to growing our market.
YOUR CHALLENGE:
- You will be the go-to on the ground contact for our supply base in your market(s). To our suppliers, you will be the face of Blacklane.
- You will manage and improve the supply quality and engagement from our external partners (professional chauffeurs) within your market(s) with support from a Senior or Lead Market Manager.
- You will engage closely with your local supply base. Offering them guidance on how to best improve their business with Blacklane and staying close to their concerns and suggestions on how we can improve the experience for them.
- You will be the main contact for our Partner Support teams. Making sure that they have all relevant local information needed to properly support our external partners (professional chauffeurs).
- When needed, you will handle escalated support issues from our external partners (professional chauffeurs) that our support teams are not best-equipped to handle themselves.
- You will support the Senior or Lead Market Manager in operational tasks needed to effectively manage your market.
- You will pair your local expertise with analysis on performance metrics to work with the Senior or Lead Market Manager to best decide how to grow the market moving forward.
- You will be responsible for performing regular quality checks of the supply partners in your market.
ABOUT YOU:
- You are currently based in Milan and can speak Italian fluently.
- You have 3+ years relevant experience working face to face with external suppliers and in operations.
- You’re passionate about building a sense of community with suppliers.
- You are convincing, personable, helpful & prefer to be out in the field rather than behind a desk.
- You demonstrate a high degree of flexibility, team spirit, independence, and drive.
- You have excellent organizational, communication & prioritization skills.
- Analytical skills required - experience with tableau, salesforce, is a plus
- An interest in service excellence, premium hospitality and travel.
- Comfortable with travelling up to 30% of the time.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
- LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
- Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
- Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
- Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
- Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
- Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
- The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
- Your Health, No Compromise → with Nilo Health & WHOOP
We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose. - Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
- Share your ideas with Blacklane’s C-Level - Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Curious to see us in action? Let’s go!
→ Watch us on Amazon Prime→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
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