Business System Analyst

Slovakia, Czechia

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

We're currently searching for a new colleague who will join our RevOps team as System Business Analyst. The salary range starts at 2,000€ per month, along with restricted stock units and other benefits. Working in one of our Central European offices (Bratislava / Brno) or from home on a full-time basis.

What challenge awaits you? 

The RevOps function at Bloomreach brings our sales, marketing, finance, product, and customer success teams together to build and drive our GTM strategy.  Ultimately, RevOps exists to ensure we are doing everything possible to help our Revenue teams deliver value to customers and exceed Bloomreach’s financial plan. 

We are seeking a motivated Junior to Mid-Level Business Systems Analyst to join our Revenue Strategy & Operations team. This role is ideal for someone who is ready to take the next step within their career, with a passion for learning, a strong problem-solving mindset, and a desire to drive business improvements through technology. 

As part of the Revenue Strategy & Operations team, you will handle level 1 and level 2 Salesforce support cases, create and manage documentation, contribute to larger strategic projects, and collaborate with cross-functional teams. Additionally, this role will closely support the Channel Partnerships part of our business through software administration (Channeltivity, Crossbeam etc) and optimisation and further specialize within the field by identifying opportunities for revenue enhancement and by implementing data-driven solutions to achieve our business objectives.

This role requires a strategic thinker with  technical expertise in Salesforce administration & GTM applications, a passion for growth, drive for process optimization through technology, and a collaborative mindset to work cross-functionally with various teams.

Your job will be to:

  • Deploy operating processes that drive compliance/efficiency and ensure rigorous adoption across the Go-To-Market organization
  • Provide technical Salesforce support to end-users, diagnosing system issues and escalating complex problems when necessary. 
  • Create, maintain, and update Salesforce documentation (user guides, process flows, system configurations) to ensure consistent knowledge sharing. Ensure system changes and updates are fully documented, and communicate updates to relevant teams.
  • Administer Channel Partnerships related tech-stack such as Channeltivity, Crossbeam, SuperGlue. 
  • Conduct regular investigations into the current technical setup, identifying inefficiencies and proposing actionable solutions to improve processes. Research and recommend enhancements to workflows, reports, dashboards, and automations that align with business goals.
  • Collaborate with the Revenue Operations team on larger Salesforce initiatives such as system migrations, integrations, and upgrades. Assist in the testing and implementation of new Salesforce features and improvements.

Expertise

  • 1-3 years of experience as a Salesforce Administrator, preferably within a SaaS or tech environment.
  • Hands-on experience with Salesforce configuration, and basic administration tasks (e.g., user management, permissions, data management, reports & dashboards, integrations).
  • Business acumen with a focus on understanding revenue processes and aligning system functions to business needs.
  • Ideally, but not necessarily, previous experience with PRM and other channel partnership software (e.g. Channeltivity, Crossbeam, SuperGlue) 
  • Salesforce Certified Administrator or equivalent certifications.

Qualities

  • Self-motivated and eager to expand your knowledge and technical expertise.
  • Strong desire to learn and grow within the role, staying up-to-date with tech-stack trends and new features.
  • Problem-solving mindset, with the ability to work independently and as part of a team.
  • Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.
  • A collaborative spirit with the ability to build strong working relationships across teams.
  • Ability to facilitate meetings and run professional training and development sessions. 

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
  • We believe in flexible working hours to accommodate your working style.
  • We work remote-first with several Bloomreach Hubs available across three continents.
  • We organize company events to experience the global spirit of the company and get excited about what's ahead.
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
  • Subscription to Calm - sleep and meditation app.*
  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
  • We facilitate sports, yoga, and meditation opportunities for each other.
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
  • Everyone gets to participate in the company's success through the company performance bonus.*
  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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