Engineering Manager II, NOC

What is Box?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

As the Engineering Manager for our Cloud Operations Transformation team, you will lead a high-impact charter to modernize traditional operations and drive a shift toward automation-first, AI-powered reliability practices. Your mission is to safeguard the customer experience by reducing toil, shortening incident resolution time, and strengthening service reliability - all while reimagining how operations is done at Box.

You’ll lead and grow a team of engineers focused on building intelligent automation frameworks, AI/ML-driven incident workflows, and self-healing systems. As the foundational leader of this transformation, you will shape both the technical strategy and team culture, collaborating with cross-functional partners including SREs, platform engineers, and data/AI teams. This is a unique opportunity to redefine cloud operations at scale in a high-growth environment.

Why the team needs you:
We’re building the next generation of cloud operations at Box - one where software, automation, and intelligence replace manual dashboards, reactive firefighting, and tribal knowledge. We're looking for a principled, pragmatic, and visionary leader who can build high-performing teams, inspire change, and guide engineers through ambiguity. You know what great looks like, and you’re excited to bring that to a team in transition. 

Why you need Box:
Box is growing fast. Real fast. At Box, we’re on a mission to power how the world works together. We’re the industry leader in cloud content management, and we’re scaling fast to meet the needs of global enterprises. You’ll be joining a globally distributed team that’s rethinking operations from the ground up - moving from reactive to proactive, from manual to automated, and from traditional to intelligent. You’ll help drive a company-wide shift in operational excellence, powered by AIOps and modern engineering practices.

Who You Are:

• You’ve led engineering teams for 2+ years, driving talent development, strong team culture, and meaningful org-wide impact.
• You’re passionate about growing people—you prioritize career progression and fostering a collaborative, inclusive environment.
• You bring 3+ years of deep, hands-on experience operating and scaling production systems, especially in cloud-native environments like GCP and AWS.
• You approach operations with a software-first mindset—automation, self-healing systems, and observability are second nature.
• You’re just as comfortable diving into code (Python, Go, etc.) as you are setting strategic direction at the whiteboard.
• You care deeply about system reliability, performance, and incident management—you’ve improved operability through SLOs, metrics, and postmortems.
• You’re a strong communicator who builds alignment across engineering, product, and leadership.
• You’ve worked with CI/CD systems (e.g. Jenkins, Spinnaker) and automation frameworks, and you’re skilled at systems debugging and scripting (Linux).
• Bonus: Familiarity with AIOps practices, intelligent alerting, and root cause detection.

What you'll do:

• Lead a team of experienced engineers in Poland an UK.
• Define the team's roadmap, execution plans, and take ownership of project delivery.
• Develop team members through 1:1s, career planning, coaching discussions, and hiring.
• Uphold values by building a collaborative, inclusive team focused on customer impact.
• Cultivate a culture of excellence through emphasis on execution, quality, and scale.
• Organize stand-ups, sprint planning, technical discussions, and manage sprint task statuses.
• Collaborate with product teams to scope new features, provide project estimates, and inform quarterly commitments.
• Work with cross-functional partners and stakeholders to ensure the team delivers significant business impact.
• Manage and coordinate the team’s on-call rotation to ensure timely and effective incident response, actively participate in escalated on-call incidents to provide leadership and support, and drive improvements by addressing recurring issues to minimize disruptions.
• Represent Box internally and externally.