Order Management Specialist

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

 

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

 

WHY BOX NEEDS YOU  

We're looking for a high energy, hands-on individual to join the Revenue Operations team in Tokyo, Japan as Order Management Specialist. As a part of this position, you will be one of the primary points of contact for all APAC orders submitted by partners and customers. Your day-to-day responsibilities will include reviewing orders, provisioning customer accounts, and ensuring proper billing of products and services sold. Additional responsibilities may include working cross-functionally with our Sales, Accounting, and Legal organizations through complex deal structures. A successful candidate must have strong communication skills, the ability to operate effectively in a fast-moving environment as well as the desire to contribute to a hardworking team. 

 

WHAT YOU'LL DO 

• Review sales orders for completeness and accuracy and ensure all transactions are validated according to internal operational guidelines and policies.  

• Process orders that are submitted by customers and partners. This includes provisioning services accurately to customers as well as generating invoices in our billing management system. 

• Participate in month-end close activities including reconciling and resolving variances detected across of our sales and billing systems.  

• Work cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal to review non-standard order arrangements.  Ensure no adverse financial, business, or legal implications are associated with orders through coordination with teams both internationally and domestically.  

• Provide visibility on Japan OM Operations to headquarters and promote alignment between all Box offices as it relates to the order to cash process.   

• Help with ad hoc projects and tasks related to the business as they arise.  

 

WHO YOU ARE  

• Languages: English and Japanese are a requirement for this position  

• BA/BS or equivalent in (Business Administration, Finance, Accounting – plus) 

• 3-5 years of experience in Finance/Revenue Operations, Order Management, or similar  

• Familiarity with order & billing systems such as Salesforce, Zuora, Apttus, – plus  

• Strong verbal, written communication skills and ability to deal with conflict resolution.  

• Attention to detail and ability to practice good judgment while ensuring policy and processes are followed. 

• Ability to understand business requirements and solve problems that may arise  

• Self-motivated and self-managed - able to think independently, creatively, and opportunistically  

• Overly organized, great attention to detail, and strong verbal and written communication skills.  

• Responsibilities may require travel across various Box offices.  

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

 

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

 

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