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Enterprise Customer Success Manager

Boston, MA

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

 

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. 

 

Our  500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.


Founded in 2013, we have eight  offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com.

Bynder is seeking an experienced and motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers.

What you will do:

  • Work with customers to ensure they are getting value, driving outcomes and ROI from Bynder's Business Solutions
  • Establish strong trusted advisor relationships with key customer stakeholders and consult with customers on the role of DAM in the marketing ecosystem, best practices of strategic DAM delivering content experiences to user communities and to the omnichannel and how to continuously evolve their Bynder deployment to drive outcomes
  • Drive increased adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems
  • Collaborate with Strategic Account Managers, our Partner team and our network of SI and technology partners on account strategy for retention and growth
  • Profile accounts, track news and financial earnings and ask effective discovery questions to understand the customer's strategic priorities and corporate strategy and how they align to the value of Bynder to drive business outcomes
  • Set goals for value realization and develop and execute on account / success plans to support goals
  • Regularly engage customers on business reviews to evaluate needs and strategic direction
  • Ensure customers are up-to-date on Bynder's latest innovations and how they can benefit from them
  • Work closely with product, marketing, and sales teams to share customer feedback and insights that inform product our product roadmap

What you bring:

  • Highly self-motivated and passionate about learning in a fast-paced scale up environment
  • 7+ years of experience in customer success, account management, or a related field, ideally in enterprise SaaS marketing technology
  • Strong understanding of the enterprise and has the ability to communicate value at different levels of the organization
  • Experience managing high-value, complex accounts with multiple stakeholders
  • Exemplifies exceptional business acumen, commercial skills and technical aptitude
  • Possesses excellent communication skills and has a strong propensity for organization and relationship building
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence without direct authority
  • Thrives working cross-functionally and collaborating in a team environment
  • Proven problem solving and critical thinking skills and the ability to handle challenging situations 
  • Strong analytical skills and experience working with customer data to inform decisions and strategies
  • Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
  • Familiarity with CRM systems and customer success platforms, Salesforce and Catalyst is a plus

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. 

Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two. 

Benefits and Perks:

  • Competitive compensation

  • 401(k) - dollar for dollar match up to 6%

  • 100% Company-paid medical, dental, vision, and life coverage for you and your family

  • Unlimited vacation policy

  • Room to advance in a high-growth tech company

  • Commuter benefits 

  • Referral bonus plans

  • Office in Fort Point, near the burgeoning Seaport District

  • A light-hearted and fun work environment

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

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Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability  are  valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s commitment to Being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

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