New

Operations Director

Kennett Square, PA, USA

Overview:

We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

Chatham Financial specializes in the debt and derivatives markets with solutions that combine expert advisory with proprietary technology for a diverse global client base. We handle the highest volumes and largest breadth of engagements in our field, giving us unmatched perspective in helping clients understand and mitigate financial risk.

Delivering world-class service and support requires world-class operations that ensure a seamless experience for our clients and promote collaboration and connectivity within the organization. Senior operations team members play a critical role in connecting stakeholders across the organization on initiatives that span multiple functional areas, and in driving operational risk mitigation. Directors on the team are utilized in a range of capacities, including internal consulting to strategize and structure complex cross-functional initiatives, maintaining an operational risk review and mitigation program, or temporarily embedding within a business team to lend expertise on operational best practices and implementation.

While team members often operate autonomously, the team is designed to leverage complementary skillsets and collaborate to ensure operational connectivity. Resource allocation is driven by the priorities of the business and the capabilities and capacity of the team. Specifically, we are looking for an individual who can undertake the following responsibilities: 

  • Support Chatham’s Operational Risk Program
  • Conduct annual operational risk assessments to identify potential risks resulting from inadequate or failed processes, people, systems, or external events.
  • Develop and implement risk mitigation strategies to address identified risks and ensure compliance with regulatory requirements.
  • Collaborate with cross-functional teams to prioritize and address high-risk areas, ensuring a comprehensive approach to risk management.
  • Maintain and update the operational risk framework, including the risk register and risk taxonomy.
  • Facilitate risk reporting and communication with stakeholders, providing regular updates on risk status and remediation progress.
  • Drive cross-functional initiatives
  • Work closely with program sponsors and stakeholders to structure, plan, and execute programs to meet organizational objectives and standards.
  • Identify, manage, and overcome program changes, risks, and issues.
  • Provide regular program updates and reports for stakeholders.
  • Work with other program managers and stakeholders to effectively identify relevant overlapping themes and manage cross-initiative risks and opportunities.

A successful candidate will bring an operational process orientation to company priorities and challenges, guiding and facilitating relevant operational process mapping, metrics design, implementations, and governance where needed. They will demonstrate that they can effectively manage diverse stakeholders, influencing through alignment to company objectives, and balancing a partnership mentality with clear accountability and the ability to create an environment where ideas can be constructively challenged.  

Requirements:

A candidate’s operational experience and effective collaboration are of primary importance to us. We seek out candidates who exhibit a proven ability to prioritize and drive improvements to systems, a strong client service orientation, and a desire to grow the capabilities of the teams being served to meet the company’s needs. For this role, we are specifically seeking candidates who have the following experience and skills: 

  • 5+ years of experience in senior management roles within operations and/or program management
  • Strong problem-solving skills with a bias towards pragmatic and client-service oriented solutions
  • Excellent verbal and written communication skills with a strong track record of working with various levels of stakeholders, from subject matter experts to executives
  • Strong experience in leadership, meeting facilitation, program change and risk management
  • Working knowledge of process improvement methodologies
  • Strong track record of data-driven and methodical approaches to dealing with ambiguity; ability to distill and synthesize relevant information
  • Expert program management and meeting facilitation skills
  • Aptitude and desire to learn about financial services / derivatives industry

Preferred:

  • Availability to work in Chatham’s Kennett Square or Denver offices
  • Experience in financial services
  • Background in management consulting (client-facing) with an advisory firm

About Chatham Financial: 

Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries — handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit www.chathamfinancial.com. 

Chatham Financial is an equal opportunity employer.

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