tags.new

IT Operations Analyst

Centennial, Colorado

Overview:

We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day. 

The IT Operations Team is part of the larger IT team at Chatham, and we are the first point of contact for all technical issues. You will work alongside the Desktop Services, Infrastructure, Digital Workplace, and InfoSec teams to ensure all end user technical issues are resolved in a timely and complete manner.

 

In this role you will:

  • Respond to Chatham employees’ inbound inquiries via phone, secure chat, walk up, and email regarding support requests and incidents 
  • Use effective information gathering techniques to get to the root of issues, and through strong communication skill build trust with the end user.
  • Provide world class customer service through first call resolution when possible 
  • Document every correspondence with end-users clearly and concisely 
  • Perform outbound contact to end users and work with those end users and the appropriate IT team to successfully move tickets through the resolution process 
  • Partner with Senior IT Ops Analysts to acquire new troubleshooting techniques and enhance technical skillset
  • Perform audits to ensure data collected in tickets is accurate  
  • Deliver timely, accurate and actionable information to IT teams as appropriate 
  • Improve upon and refine customer service knowledge and techniques through ongoing training 
  • Take ownership of resolving end user inquiries through effective communication and attempt to foresee causes of additional inquiries 
  • Share insights with management regarding the root causes of end user inquiries, concerns and complaints, advocating on our end users’ behalf to improve our service, operations and policies 
  • Administer various systems concerning issue tracking, end user account management, inventory, procurement, and knowledge base articles

 

Your impact:

The IT Operations Analyst plays a vital role in building the relationships with our co-workers and end-users. As a team member you will provide coordination for Chatham’s internal support services and tier 1 support for our end-users. This team fields inbound customer inquiries and manages IT Support Services for internal employees of our growing global company with a presence on five continents.  

 

Contributors to your success: 

  • Must enjoy working with people 
  • Professional demeanor, strong work ethic 
  • Strong ability to understand conversational cues and react accordingly 
  • Genuinely helpful and empathetic 
  • Truly driven to do excellent work and impress through every interaction 
  • Ability to recognize patterns and extrapolate information 
  • Ability to follow standard procedures routinely to guarantee accuracy of work 
  • Strong verbal and written communication skills 
  • Ability to build positive working relationships with end users and your team 
  • Advanced computer skills helpful  
  • Solid proficiency in Microsoft Office or O365 Suite 
  • Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively 
  • Ability to meet critical deadlines in dynamic, rapidly changing environment 
  • Ability to focus in an open environment. We do not have cubicles. 
  • Self-motivated, resourceful, productive on teams as well as independent work 
  • Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills 
  • Track record of successful high impact decision making 
  • Must be willing and able to take an after-hours on-call shift that rotates around entire IT Support team 1 week at a time 

 

About Chatham Financial:

Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries — handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit www.chathamfinancial.com.

For Colorado based candidates, the compensation range for the position is expected to be between $55,000 - $75,000 annually. Total compensation, including base pay, discretionary individual bonus and company bonus, may be higher than range listed, depending on applicant’s skills, qualifications, and experience. Benefits include health insurance, life and disability insurance, 401k, EAP, paid holidays and paid time off.

 

Chatham Financial is an equal opportunity employer.

#LI-onsite 

#LI-AG1

 

Create a Job Alert

Interested in building your career at Chatham Financial? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about Chatham Financial? *
What is your preferred Chatham office location? *
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Chatham Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.