Field Operations & Logistics Manager

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car buyer and retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

As the Field Operations & Logistics Manager for Nova Scotia, you’ll own the end-to-end operational execution that keeps Clutch moving. You’ll oversee day-to-day logistics, fleet management, and local field operations — ensuring every vehicle meets our high quality standards and every customer receives a seamless, on-time delivery experience.

You’ll lead a motivated team of Field Specialists, fostering a culture of safety, accountability, and continuous improvement. As the key liaison between our centralized operations, customer support, and on-the-ground teams, you’ll play a critical role in aligning strategy with execution — driving operational excellence, optimizing workflows, and ensuring customer delight across the Maritimes.

What You'll Do:

Operational Leadership

• Manage daily field operations in the Maritimes market — including vehicle intake, inspections, storage, logistics, and delivery.
• Oversee logistics coordination to ensure timely vehicle movement between facilities, customers, and partners.
• Maintain operational KPIs such as turnaround time, delivery efficiency, and quality compliance.
• Collaborate with central operations, supply chain, and reconditioning teams to forecast workload and optimize capacity.

Team Management

• Lead and motivate a field operations team of Field Specialists and drivers.
• Set clear expectations, track performance, and foster a culture of safety, accountability, and teamwork.
• Recruit, train, and develop team members to support Clutch’s growth.

Logistics & Process Optimization

• Design and refine logistics workflows to reduce costs and improve throughput.
• Partner with third-party logistics providers and vendors to scale operations effectively.
• Ensure full compliance with transport regulations, vehicle safety standards, and Clutch’s operational policies.

Customer Experience & Quality

• Own the last-mile experience — ensuring every vehicle is delivered on time and in top condition.
• Act as the local escalation point for operational or delivery issues, ensuring prompt and customer-first resolutions.
• Partner with the customer success and sales teams to deliver seamless end-to-end experiences.

What We’re Looking For:

• 5+ years of experience in logistics, field operations, or fleet management
• Relentless desire for winning and high performance on the team
• Comfortable with tech-enabled processes and proficient in using software tools such as Google Sheets, AirTable etc.
• You have an ownership mindset where you are end responsible for the results of your team and no excuses
• Flexible schedule and are open to working some evenings and weekends
• Must have a valid Class 5 Driver’s License

Why You'll Love It at Clutch:

• Be a part of a team disrupting a traditional industry
• Freedom to innovate and ownership of your role
• Competitive pay!
• Comprehensive health and dental benefits from day 1!

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.