Residential Security Sales Trainer

CPI Security, a leader in the security and automation solutions industry, is looking for a Residential Sales Trainer to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed.

The Residential Sales Trainer plays a pivotal role in both building and delivering content to our growing team. The trainer has a direct impact delivering best-in-class service by helping with the onboarding and training of new hires, working daily with our Residential Sales teams.

Essential Functions

• Create and facilitate training applicable to the Residential Sales teams  
• Partner with department managers to identify ongoing training opportunities
• Work closely with department managers and instructional design team to improve and develop content for new hire training and ongoing recursive training for both facilitator led and e-learning programs   
• Proactively evaluate the success of all training programs through KPI’s  
• Develop valid training assessment questions that correlate to learning objectives.  
• Maintain training reports and support LMS management  
• Provide updates to management regarding progress and performance of employees  

Knowledge, Skills and Abilities Required 

• Proven field sales experience
• Field-based role requiring 25-50% travel, with flexibility to be away for consecutive days
• Ability to share personal experiences and provide relevant examples during training
• Demonstrate flexibility and aptitude to learn, process and effectively implement new policies, and procedures as corporate standards are modified over time
• Strong analytical, detail-oriented, and creative skills, with excellent communication abilities and the ability to work independently or in a team.
• Exposure to CRM systems and/or Salesforce.com a plus
• Sales experience and/or strong customer service skills are highly desired

Other Experience Required  

• Bachelor’s Degree or equivalent business experience 
• 2 + years of experience in delivery, design, and/or development of training modules 
• Prior Customer Support leadership or training is required 
• Residential Security sales preferred
• Coaching experience or certification is a plus

What's In It For You!

• Aggressive pay and career mobility. This is more than a job!  
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-term disability and life insurance options. 
• Company paid holidays, floating holiday and paid time off (PTO). 
• 401(k) plan with competitive company match. 
• Eligible for free monitored security system after 90 days.
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
• Birthday and Work Anniversary Rewards