Human Resources Coordinator

Temporary contract (10 months)

We are looking for a highly organized and detail-oriented HR Coordinator to join our team in Costa Rica. This role will play a crucial part in supporting our HR department by managing essential administrative tasks, ensuring smooth onboarding for new employees, coordinating with vendors, and contributing to a positive office environment. The ideal candidate will have a strong understanding of HR processes, excellent communication skills (both written and verbal in English), and the ability to handle confidential information with discretion.

You will: 

• Generate and manage all necessary onboarding documentation, ensuring accuracy and compliance.
• Assist with onboarding-related tasks for an excellent experience for new hires.
• Maintain and update employee records in HRIS systems.
• Research and identify potential new vendors to support HR and office operations.
• Ensure timely and effective communication with vendors.
• Utilized and maintained HRIS systems for employee data management and reporting.
• Assist with HRIS implementation and migration projects.
• Manage documentation within Content Management Systems (CMS) like SharePoint.
• Support day-to-day office operations, including assistance in coordinating office/HR events.
• Organize and participate in employee engagement activities and initiatives.
• Utilize ticketing tools (e.g., Jira, ClickUp) to manage and resolve HR-related inquiries and requests.
• Provide administrative support to the HR team as needed.
• Handle sensitive and confidential information with the utmost discretion and professionalism.
• Ensure compliance with all relevant labor laws and company policies.

You have: 

• Minimum of 3 years of experience in an HR department or an HR coordination/assistance role.
• Advanced proficiency in English (both written and verbal).
• Proven experience working with HRIS systems (e.g., Workday, BambooHR).
• Excellent command of Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience managing documentation in CMS platforms like SharePoint.
• Experience with HRIS software implementation and/or migrations is highly desirable.
• Familiarity with ticketing tools (e.g., Jira, ClickUp, or similar).
• Demonstrated ability to handle confidential information with discretion.
• Experience in office management and vendor coordination.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.

What We Offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to free online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our candidate pools. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx