Client Success Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Client Success Lead who expects more from their career. It’s a chance to become a trusted partner to key clients, building relationships to define and deliver upon their needs. It’s an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our clients, and in turn playing a key role in growing the dunnhumby business.

Joining our client team, you’ll work with world class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You’ll work within a fast-paced client facing team, looking to accelerate growth and deliver a best-in-class service.

What we expect from you

• Build relationships with both new and existing stakeholders, establishing trust, displaying empathy and becoming a trusted partner to your portfolio of clients
• Solutions focussed approach to client challenges, with rigorous follow through and commitment to clients
• Resilient & adaptable, able to show lateral thinking and a willingness to try new approaches
• Proactively translate data into insight with clear, actionable recommendations for clients
• Commercially aware & curious to discover and qualify new opportunities
• Able to communicate impactfully with a clear & concise approach, whilst adopting a challenger mentality and influence where appropriate

Qualifications & Experience

• You have evidence of building and managing strong relationships with stakeholders
• Understanding of the Retail/CPG industry  
• Relevant work experience
• Bachelor’s degree or equivalent in any subject

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)