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Manager, Client Experience

Chicago, Illinois, United States

What You Will Be Doing:

We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client program and day-to-day work.


As a successful Manager, you will be a strong leader with excellent writing and communications skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.

 

Other responsibilities include, but are not limited to:

  • Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
  • Lead project management, ensuring all activities are moving forward and are within deadlines
  • Coordinate among interdisciplinary team of research, creative, digital and media strategists
  • Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
  • Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
  • Manage event and activation logistics in a variety of settings
  • Set and meet campaign measurement and evaluation criteria
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Assist in financial management for clients, including development of invoices and activity reports

 What We Are Looking For:

  • Experience working on multi-disciplinary (holistic) healthcare communication initiatives
  • Familiarity with data and regulatory milestone communications needs
  • Fluency and/or familiarity with earned, digital and social media
  • Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
  • Strong budgeting and financial management skills
  • Experience with clients and accounts that are measurement and evaluation driven
  • Strong presentation skills, poise, and professionalism
  • Industry experience in healthcare communications and/or pharmaceuticals

Basic Qualifications

  • 4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
  • The ability to manage multiple projects at various stages simultaneously.
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
  • BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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