Back to jobs
New

Responsible Gaming Analyst

Bogotá, Colombia

What you will do:

A Responsible Gaming Analyst plays an integral role in ensuring that licensees carry out their responsible gaming policy, fulfilling the operator duty of care obligations. This requires an innovative mind to assist by mitigating risk through behavioural analysis, educating customers on their gameplay together with the effective use of safer gambling tools. The role plays an important part in growing a sustainable customer base, being ambassadors of player welfare and ensuring we achieve our objectives in the prevention of gambling harms.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. So, if you've excelled in mitigating risk through behavioural analysis, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Main Duties and Responsibilities:

  • Compliance and Risk Analysis: Conducting behavioural analysis and risk interventions in line with internal process and procedures
  • Communication: Conducting high risk telephonic calls to customers experiencing effects of gambling harms. In addition, utilizing all mediums of communication where required, such as email, SMS and / or telephone Ad hoc: Escalations and queries pertaining to responsible gaming
  • Stakeholder collaboration: Work together with AML & Account Management teams ensuring due diligence is carried out
  • Operational: In line with regulatory requirements, operating in an environment that requires 24/7 coverage 
  • Translations: Conduct responsible gaming translations on an ad hoc basis where language skills permit

Requirements:

  • Minimum of 1 year in a RG analyst role, customer service-related or compliance role within iGaming
  • Previous experience in a Responsible Gambling / Compliance / Risk or AML role advantageous
  • Proficiency in Spanish and English (additional languages such as Portuguese is advantageous)
  • Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and departments
  • Experience in handling sensitive, confidential customer information
  • Proven track record in delivering high quality work in a fast-paced, challenging environment.
  • Desirable: Bachelor’s degree in psychology or a related field advantageous

Benefits:

Some of the perks of working for us:

  • Flexible working hours
  • Life insurance coverage
  • Medical Insurance
  • Additional vacation days
  • 7 personal days off per year
  • Office amenities.
  • Birthday gift card
  • Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
  • Annual training and development budget

Create a Job Alert

Interested in building your career at Easygo? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Easygo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.