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Talent Acquisition Operations Associate (Hybrid)

1250 S. Capital of Texas Hwy Building 1, Suite 470 Austin, TX 78746

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

 

JOB OVERVIEW:

Our Corporate Talent Acquisition (TA) Team is hiring a TA Operations Associate - Custom Hires. This position plays a critical role in the recruitment process, ensuring seamless operations and great customer service. This position involves heavy data entry and accuracy in our ATS (Greenhouse) as well as managing candidate offer letters, background checks, and assessment testing for candidates. The ideal candidate possesses strong attention to detail, excellent organizational skills, is very tech savvy, curious and has a customer-centric mindset, with a sense of urgency to assist others.

 

WHAT WE’RE LOOKING FOR:

  • Candidates with at least 2 years of relevant work experience, preferably working as part of a recruiting/talent acquisition team or part of the HR hiring and onboarding process.
  • Tech-savvy individuals who love working with and being gurus of various software programs – from standard Microsoft Office Suite programs to recruiting-specific software.
  • Candidates with strong written & verbal communication skills who enjoy working with people at all levels of an organization, and enjoy being a go-to resource, adept at handling unique situations with creative problem solving to find solutions.
  • Humble, hungry & smart team players who love being a part of & supporting a team, but also excel at working independently and being a self-starter.
  • Candidates looking for a fast-paced work environment, with lots of variety, and room to grow!
  • Location: This is a hybrid role – qualified candidates must be able & willing to work at least 1 day a week from one of our EPIC office locations. For a full list of all our locations, visit: https://www.epicbrokers.com/about/locations/ (NOTE: Candidates in the Central Time Zone are preferred to best support team members in all time zones, however qualified candidates in all time zones will be considered. Candidates in the areas of Chicago IL, Dallas-Fort Worth TX, Houston TX and St. Louis MO are encouraged to apply.)

 

WHAT YOU’LL DO:

Main responsibility is to seamlessly move already identified hires (custom hires) through the ATS system including, but not limited to: entering candidate information, generating offer letters when necessary, initiating background checks and assessments, and seeing the hiring process through to handoff to the Onboarding team. This role is critical to the hiring of custom hires and interacts with all levels of employees. A detailed list of job duties include (but are not limited to):

  • Act as the centralized function for all of EPIC for custom hires who may have employment agreements, are selected for hire by the business without TA involvement, or are selected for hire from a third-party vendor (without TA involvement).
  • Using Greenhouse ATS:
    • Enter candidate information into GH
    • Generate offer details and letters as applicable
    • Initiate and see through to completion background checks and assessments when applicable
  • Become a SME  of our recruiting and hiring technology tools, processes and programs.
  • Provide exceptional customer service to both candidates and hiring managers throughout the hiring process to help ensure they have a great hiring experience.
  • Collaborate with support teams (HR Ops, HRBP’s, and HRA’s, in particular) to facilitate onboarding of new custom hires.
  • Be an active member of the Talent Acquisition team, regularly participating in team meetings, functions, trainings, and supporting the Talent Acquisition Partners with recruiting tasks, as needed.
  • Collaborate and partner with TA Operations Associate colleague(s).
  • Work on special projects and initiatives as assigned.
  • Ensure adherence to Talent Acquisition and HR policies and procedures.
  • Maintain legal and regulatory compliance.

 

WHAT YOU’LL BRING:

  • 2+ years of relevant experience in talent acquisition or HR operations.
  • Technically inclined with proficiency in Microsoft Office Suite and other standard professional software programs; ATS and/or HRIS/HCM software experience preferred.
  • Strong written and verbal communication skills, able to interact with people at all levels, with a focus on building trust and relationships.
  • Ability to be a self-starter and self-directed, willing & able to research and find answers first, but also ask questions when necessary.
  • Team player who strives to provide great customer service to both internal and external customers, and be an active and involved member of a team.
  • Strong attention to detail and organizational skills, with the ability to manage changing priorities, interruptions, and multi-task.

 

COMPENSATION:

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

 

WHY EPIC:

EPIC has over 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

  • Generous Paid Time off
    • Unlimited PTO for salaried employees; 22 PTO days starting out for hourly employees; 12 company-observed paid holidays; 4 early close days; plus, additional paid days off
  • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
  • Work-life balance, especially with our standard work weeks being 37.5 hours not 40 hours
  • Generous employee referral bonus program of $1,500 per hired referral
  • Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
  • Employee Resource Groups: Women’s Coalition, EPIC Veterans
  • Professional growth & development: Mentor Program, Tuition Reimbursement Program
  • Unique insurance, such as Pet Insurance and Cancer Insurance
  • Additional benefits include (but are not limited to): 401(k) matching, flexible work options, medical insurance, dental insurance, vision insurance, and wellness programs
  • We’re a top 10 privately held insurance brokerage
  • We’ve consistently been voted “Best place to work” in the insurance industry since 2009

 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

#LI-MW1

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