Vice President, Benefit Solutions Consulting
About Lantern
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
About You:
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
- You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
VP Solutions Consulting
The VP Solutions Consulting will serve as a thought leader and strategist on key deals, ensuring we maintain our win-rate while rapidly scaling the Commercial team. As part of a newly established team, they will help build the standards, supporting tools, and roles and responsibilities for the function based on business needs.
Location: Remote | USA | Travel Required
Responsibilities:
The Solutions Consultant will be a key deal strategist. They will collaborate with Sales and Consultant Relations to analyze prospective client needs, propose best-fit solutions, and help execute on a tailored growth/retention plan for the opportunities to which they are assigned.
They will serve as a resident expert on product offering questions (current and roadmap), savings projections and other analytics, network footprint, quality methodology, technical integrations, member experience, success stories and general industry knowledge for the Commercial teams and prospective clients. They will tailor best practice recommendations around plan design, ecosystem integrations, targeted marketing, etc. to the prospect/client based on their expertise.
They will support growth and retention by providing expertise throughout the sales and renewal/upsell process, including evaluating best fit solutions in collaboration with Health Plan and Channel Sales/Client Management/Consultant Relations, and ensuring thorough discovery is completed. They will act as a bridge to the rest of the organization, helping to bring together the appropriate internal stakeholders to support the deal (e.g., Consultant Relations and Channel Partnerships), and taking a key role in supporting presentations, product demonstrations and RFP’s.
They will work internally to solution complex and/or non-standard prospective client requirements, across Product, Network, Analytics, Implementation, Operations, Legal, Finance, Member and Partner Marketing, Client Success and Clinical teams. They will serve as a bridge between the sales process and ongoing Client Success to ensure proposal commitments are identified and delivered upon. They will understand and answer custom RFP questions and follow-up inquiries/BAFO requests to create standard responses that are field-tested.
They will share learnings and themes from the field back with cross-functional leadership for broader adoption into product packaging and go-to-market processes
Requirements:
- 10-15 years of professional experience in consulting and/or customer-facing role in health and benefits and/or similar years of experience as a Solutions Consultant/Architect in digital health and benefits.
- Robust strategic thinking and creative problem-solving skills; solution oriented.
- Strong communication skills, both written and verbal, with the ability to confidently convey complex information and messages to a broad and diverse audience, both internal and external.
- Strong analytical experience working with and visualizing data.
- Clear understanding of the mechanics of self-funded medical plans and the relationships between health plans/third party administrators, health care providers, and plan sponsors.
- Effective interpersonal skills with the ability to work independently and within a team environment, both externally facing and behind the scenes.
- Comfortable working in a high-growth, fast-changing environment; organized, adaptable, diligent, and self-motivated.
- Passion for EDH’s mission and collaborating with others.
Preferred Qualifications:
- Experience working with medical claims data to project savings/program impact.
- Knowledge of broader ecosystem of point solutions and health care disruptors selling to self-funded employers.
- Experience in delivering an engaging and impactful product demo while articulating the value for all stakeholders (members, partners, employers).
- Comfortable solutioning and designing non-standard employer requests by taking into consideration internal and external perspectives and collaborating across stakeholders.
- Excels at working cross-functionally and is able to effectively influence decision making.
- Ability to adopt continuous improvement mindset and actively contribute to the processes and procedures of the larger Commercial team.
- Experience in an early / growth stage business.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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