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VP, Operational Excellence

Dallas, Texas, United States

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Vice President, Operational Excellence

We are seeking a dynamic and experienced Vice President of Operational Excellence to lead our teams with a commitment to enhancing member and provider experience within our healthcare organization. This role will focus on leveraging data analytics to drive actionable improvements and uncover revenue-generating opportunities, ensuring the highest standards of service and operational efficiency. The ideal candidate will possess a robust background in healthcare operations, proven expertise in data-driven decision-making, and a passion for optimizing customer experiences.

Location: Dallas, Texas | Onsite

Responsibilities:

  • Strategic Leadership: Develop and implement a comprehensive operational excellence strategy that prioritizes customer experience (member and provider) and drives continuous improvement across the organization. 
  • Data Analytics: Utilize advanced data analytics tools and methodologies to identify trends, measure performance, and uncover opportunities for both operational improvements and revenue generation. Translate data insights into actionable strategies that enhance member satisfaction and utilization. 
  • Team Development: Lead, mentor, and develop high-performing teams focused on operational excellence. Foster a culture of collaboration and accountability across departments. 
  • Cross-Functional Collaboration: Work closely with various departments, including clinical operations, member services, marketing, claims and provider services, network development, and IT, to ensure alignment on strategic initiatives that enhance the overall member experience and drive revenue growth. 
  • Continuous Improvement: Establish and maintain a framework for continuous improvement, utilizing methodologies such as Lean, Six Sigma, or similar approaches to optimize processes, eliminate waste, and enhance value propositions for customers. 
  • Stakeholder Engagement: Engage with internal and external stakeholders to gather feedback, share best practices, and ensure that customer experience initiatives are effectively communicated and implemented, supporting both customer satisfaction and revenue objectives. 
  • Regulatory Compliance: Ensure that all operational practices comply with healthcare regulations and standards, maintaining a commitment to quality and safety. 
  • Performance Measurement: Develop key performance indicators (KPIs) to assess the effectiveness of operational initiatives, regularly reporting progress to executive leadership and recommending adjustments, as necessary. 

 

Requirements:

  • Master’s degree(preferred) in Healthcare Administration, Business Administration, or a related field – or equivalent work experience. 
  • Minimum of 10 years of experience in healthcare operations, with at least 5 years in a leadership role focused on operational excellence and member experience. 
  • Proven expertise in data analytics and experience using data to drive decision-making, improve operational performance, and identify revenue-generating opportunities. 
  • Strong understanding of healthcare regulations, compliance, and industry best practices – familiarity with member services, claims processing, and provider services best practices preferred 
  • Excellent leadership skills, with a demonstrated ability to inspire and motivate teams. 
  • Exceptional communication and people skills, capable of engaging with diverse stakeholders. 
  • Experience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable. 

 

Must-Haves 

  • Exemplary interpersonal skills: the ability to engage, influence and persuade without a formal reporting relationship; effective at coaching and mentorship. 
  • Customer experience driven leader. This is your only compass for success. 
  • Proven experience driving operations and customer excellence. 
  • Exemplary people leader for your direct teams, driving talent acquisition and retention across all levels in your reporting structure. 
  • A business athlete with the broad experience, analytical skills, and quantitative comfort to structure, analyze and interpret data around our biggest challenges and opportunities. Very fluent with numbers and able to build quick-and-dirty analysis independently. 
  • Crisp written and verbal communicator with the ability to take complex, ambiguous concepts and distill them into an understandable narrative. 
  • Strong project management skills: the ability to drive multiple complex projects forward towards impactful execution. 
  • C-level presence and confidence to meet with internal and external partners at the most senior level. 
  • Optimistic attitude; as most of your projects are unexpected and tough new challenges and opportunities, you must bring optimism and excitement to people you are working with. 
  • Prior experience and understanding of the U.S. healthcare system to facilitate rapid decision making. 

 

What we will value and expect: 

  • You put people first and take care of yourself, your peers, and our patients equally. 
  • You have GRIT, there is no task too small or too big to tackle to drive success. 
  • You are resilient and thrive in forming not yet fully established processes and technology. 
  • You have a keen sense of ownership and take initiative while empowering others to do the same. 
  • You appreciate transparency and promote trust and empowerment through direct access of information. 
  • You are evidence-based and prioritize data and science over seniority or dogma. 
  • You take risks and rapidly iterate. 
  • You love your team, your members, and your impact on both. 

  

Strong candidates will: 

  • Be Comfortable in a Fast-Paced Environment: that can be challenging but also highly rewarding. 
  • Be Data Driven: using data to diagnose problems and inform how we optimize performance / problem solve as well as communicating progress across the organization. 
  • Appreciate the Importance of Detail: across all areas of your work but also recognize when to trade detail for quick answers. 
  • Be Analytical Thinkers / Problem Solvers: both in how they collaborate with team leads of sales, account management, marketing, and partnerships but also in how they build the team and supporting systems / processes. 
  • Have a High Sense of Ownership: enjoying taking responsibility for your work with a pro-active, self-starting mindset. 
  • Enjoy Building Process & Systems: to enable the team to scale with effective onboarding, ongoing training as well as standardized processes. 

 

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

 

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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