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Senior Cloud Operations Engineer

Houston, Texas, United States; Salt Lake City, Utah, United States

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

  • Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  
  • Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 
  • 2022 USEA/USAID Corporate Volunteer of the Year   
  • 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

 

About the Role:

As a Senior Cloud Operations Engineer at Energy Exemplar, you will play a critical role in ensuring the performance, reliability, scalability, and security of our global cloud & on-Premise infrastructure. You will work hands-on with Azure and AWS cloud services, automate operational tasks, monitor performance, respond to incidents, and collaborate with cross-functional teams to deliver a seamless experience to our customers.

Key Responsibilities:

  • Provision, Maintain and optimize cloud infrastructure on Azure and AWS, including compute, storage, networking, and container services ensuring adherence to best practices and security standards.
  • Support 24x7 operations through on-call rotation and liaison with geographically distributed teams, including triage, troubleshooting, and root cause analysis of production incidents.
  • Build and enhance monitoring, logging, and alerting systems to proactively detect and resolve issues.
  • Automate deployment, configuration, and management of infrastructure
  • Participate in disaster recovery planning, backup configuration, and DR exercises.
  • Monitor and analyze system performance, uptime, and cost; implement optimizations where needed.
  • Enforce security policies, support audit readiness, and implement controls around IAM, encryption, patching, and compliance.
  • Collaborate with Engineering, Compliance, Security, and IT teams to support DevOps practices, CI/CD pipelines, and release processes.
  • Document operational procedures, playbooks, and infrastructure topology to ensure transparency and repeatability.
  • Work closely with Support, Product, and Customer Success to troubleshoot customer-impacting issues in staging and production environments.
  • Participate in change management, including review of cloud change requests, rollouts, and rollback planning.
  • Promote a culture of collaboration, accountability, and continuous learning within the team, encouraging knowledge sharing and cross-training opportunities.

Skills & Experience:

  • 8+ years of experience in cloud operations and automation experience.
  • Expertise with Microsoft Azure (preferred) and/or AWS, including services like VMs, storage, networking, and load balancing.
  • Strong scripting skills (e.g., PowerShell, Python) for automation.
  • Hands-on experience with monitoring tools like Azure Monitor, CloudWatch
  • Knowledge of security and compliance practices in cloud (IAM, MFA, patching, encryption, logging).
  • Experience with backup, restore, and disaster recovery strategies & Tests.
  • Experience with containerization and orchestration (e.g., Docker, Kubernetes).
  • Comfortable working in CI/CD environments and supporting deployment pipelines.
  • Strong understanding of ITIL processes and incident/change/problem management frameworks.
  • Monitor cloud environments for performance, availability, and cost optimization, and implement proactive measures to address any issues or inefficiencies
  • Ensure adherence to Cloud Service Level SLAs.
  • Excellent documentation and communication skills with the ability to work cross-functionally.
  • Ability to work independently as well as with geographically distributed team, take ownership of problems, and drive them to resolution.

Preferred Qualifications:

  • Azure or AWS certifications (e.g., Azure Administrator, AWS SysOps, or equivalent).
  • Experience supporting clous hosted platforms in production.
  • Understanding of data residency, privacy, and compliance concerns in cloud environments.

 

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements. 

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