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Senior Cloud Operations Engineer (NOC)

Houston, Texas, United States; Salt Lake City, Utah, United States

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. 

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

  • SaaS Company of the Year (2025) – Global Business Tech Awards.
  • Environmental Impact Award (2025) – E+E Leaders Awards.
  • IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
  • Finalist: Platts Global Energy Awards (2024) – Grid Edge category
  • Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
  • Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

 

About the Role:

As a Senior Cloud Operations Engineer at Energy Exemplar, you will play a critical role in ensuring the performance, reliability, scalability, and security of our global cloud & on-Premise infrastructure. You will work hands-on with Azure and AWS cloud services, automate operational tasks, monitor performance, respond to incidents, and collaborate with cross-functional teams to deliver a seamless experience to our customers.

Key Responsibilities:

  • Provision, Maintain and optimize cloud infrastructure on Azure and AWS, including compute, storage, networking, and container services ensuring adherence to best practices and security standards.
  • Monitor system and network health through dashboards, alerts, and real-time metrics, proactively identifying anomalies and performance issues.
  • Serve as the first line of defense in the Network Operations Center (NOC), responding to alerts, managing incident escalation, and ensuring timely communication to stakeholders.
  • Support 24x7 operations through on-call rotation and liaison with geographically distributed teams, including triage, troubleshooting, and root cause analysis of production incidents.
  • Build and enhance monitoring, logging, and alerting systems to proactively detect and resolve issues.
  • Automate deployment, configuration, and management of infrastructure
  • Participate in disaster recovery planning, backup configuration, and DR exercises.
  • Monitor and analyze system performance, uptime, and cost; implement optimizations where needed.
  • Enforce security policies, support audit readiness, and implement controls around IAM, encryption, patching, and compliance.
  • Collaborate with Engineering, Compliance, Security, and IT teams to support DevOps practices, CI/CD pipelines, and release processes.
  • Document operational procedures, playbooks, and infrastructure topology to ensure transparency and repeatability.
  • Work closely with Support, Product, and Customer Success to troubleshoot customer-impacting issues in staging and production environments.
  • Participate in change management, including review of cloud change requests, rollouts, and rollback planning.
  • Promote a culture of collaboration, accountability, and continuous learning within the team, encouraging knowledge sharing and cross-training opportunities.

Skills & Experience:

  • 8+ years of experience in cloud operations and automation experience.
  • Expertise with Microsoft Azure (preferred) and/or AWS, including services like VMs, storage, networking, and load balancing.
  • Strong scripting skills (e.g., PowerShell, Python) for automation.
  • Hands-on experience with monitoring tools like Azure Monitor, CloudWatch
  • Knowledge of security and compliance practices in cloud (IAM, MFA, patching, encryption, logging).
  • Experience with backup, restore, and disaster recovery strategies & Tests.
  • Experience with containerization and orchestration (e.g., Docker, Kubernetes).
  • Comfortable working in CI/CD environments and supporting deployment pipelines.
  • Strong understanding of ITIL processes and incident/change/problem management frameworks.
  • Monitor cloud environments for performance, availability, and cost optimization, and implement proactive measures to address any issues or inefficiencies
  • Ensure adherence to Cloud Service Level SLAs.
  • Excellent documentation and communication skills with the ability to work cross-functionally.
  • Ability to work independently as well as with geographically distributed team, take ownership of problems, and drive them to resolution.

Preferred Qualifications:

  • Azure or AWS certifications (e.g., Azure Administrator, AWS SysOps, or equivalent).
  • Experience supporting clous hosted platforms in production.
  • Understanding of data residency, privacy, and compliance concerns in cloud environments.

 

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.

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