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Practice Operations Manager | Greenville, NC

Greenville, North Carolina, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

Reporting to our Regional Ops Leader, the Practice Manager will own daily management of their local team and geo, ensuring the execution that supports a wonderful team and patient experience.

Specifically, you will:

  • Partner closely with local clinical leadership to support and grow the team. This includes the direct management of Health Advocates and Local Mobile Unit Drivers, providing regular direction & coaching, collaborative problem solving, and embodying a sense of servant leadership
  • Assume ownership of day-to-day clinic operations and own the local performance of the care model and associated KPIs (e.g., patient access, patient experience, schedule utilization, local task SLAs, etc.)
  • Oversee processes that support core activities and tight execution while also building and testing new processes and workflows that challenge the status quo and raise the bar
  • Problem-solve both in the moment and for the future state, remaining ready to roll up your sleeves and dig into the details

About You

We’d love to hear from you if you have the following:

  • A successful Local Ops Leader has strong coaching skills and excitement about helping others build knowledge and expertise.
  • You employ creative problem-solving skills — specifically, an ability to immerse yourself in the nitty gritty while organizing your work around a high-level vision.
  • You stay close to the patient and team experience, understanding the nuanced needs of your local team and patients’ needs.
  • You’re tenacious and positive, enthusiastic about continuously motivating yourself and those you support towards new standards of excellence.

This is an in-person role supporting the Greenville, North Carolina area.

Compensation Range:

$70,000 - $85,000

Physical Requirements:

Employee must be able to meet the following requirements with or without a reasonable accommodation: This position requires the ability to stand, sit, and walk for extended periods of time. Ability to lift and carry objects weighing up to 20 pounds. The job involves frequent bending, reaching, and kneeling to perform various tasks.

Travel Requirements:

As part of this role, you will be required to spend ~80% of your time "in the field" and at your market's HQ. This is primarily for field-based patient care and support, usually concentrated in specific zones but can include travel across the market. Time at HQ is largely for team collaboration, learning, and alignment.

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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