Senior Technical Writer

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

About the role: 

This is a fully remote position, open to candidates across the US. 

As a Senior Technical Writer at Galileo, you’ll join a team delivering high-quality documentation that helps business users and developers meet their business goals with Galileo’s product and API platform.  

• You'll work closely with Product Managers, Engineers, and subject-matter experts across the company to write and maintain API documentation, product guides, and code examples for a highly flexible and complex financial technology platform. 
• You’ll also help evolve our documentation toolchain to meet changing business, technology, and user needs.
• To be successful in this role, you'll need strong technical skills, incessant curiosity, the ability to both zoom out on the big picture and zoom in on the details, and an essential drive to leave things better than you found them.

You can see a portion of our team's work at https://docs.galileo-ft.com.

What you’ll do: 

• Create, maintain, and improve technical documentation for Galileo's clients, developers, and internal teams that clearly and accurately describe how to leverage our products and API platform
• Effectively manage content behind the scenes using a combination of third-party apps, dev tools, and homegrown tooling
• Investigate gaps and pain points in our documentation toolchain, and propose and implement improvements to keep up with evolving business, technology, and user needs
• Independently identify the right internal resources, interview stakeholders, and validate information with subject matter experts for all documentation you write
• Develop and communicate documentation project plans and timelines that align with multiple teams' go-to-market activities for new products, adapting appropriately to shifting priorities
• Continually learn, unlearn, and relearn what our audiences need to be successful, and reorient content and project plans accordingly
• Proactively seek and respond to feedback on existing documentation in a timely, efficient, and thoughtful manner
• Participate in virtual meetings, utilize collaboration tools, and maintain consistent communication with other distributed teams
• Collaborate with other writers to give and receive feedback on content drafts, reflect on team processes and resources, and iterate on the ways we work together to meet changing needs over time

What you’ll need:

• Bachelor's degree (or equivalent practical experience) and 5+ years in technical communication
• Experience working with engineers to document APIs during development
• Proficiency in Git and the ability to read and understand source code
• Experience with docs-as-code and OpenAPI specifications
• Superior written and verbal English communication skills
• Excellent strategic thinking and tactical execution skills
• Excellent relationship-building skills
• Meticulous attention to detail
• Proven ability to take initiative, navigate ambiguity, and work independently while maintaining alignment across a team
• Existing knowledge of at least one fintech sector (digital banking, card issuing, payment processing, etc.)

Nice to have: 

• Experience using and integrating AI tools with technical documentation
• Experience working in multiple content management systems, including ReadMe
• Experience creating complementary technical resources in multiple media/modes (e.g. textual guides, visual illustrations and diagrams, GIFs, and video) 

Please attach a cover letter below that highlights your relevant experience for this role, particularly documenting APIs in a docs-as-code model.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.