Fraud Investigator

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Investigation unit Our candidate will be responsible for all aspects of  fraud investigations as it relates to application fraud, transactional reviews, debit card fraud, and check deposits, as well as the review of any/all related suspicious activity across other products (credit cards, loans, and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. 

What you’ll do: 

Conduct thorough investigations and inquiries on identified and suspicious accounts within the specified systems 
Investigate and gather information on fraud cases including contacting merchants, and financial institutions and/or clarifying customer statements as necessary
Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management 
Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate 
Conduct periodic internal account/customer reviews to identify potentially fraudulent activity 
Review disputed transactions to investigate fraud claims, identify charge-back opportunities, and ensure compliance with regulations with respect to the timeframes that govern disputed transactions 
Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks 
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction 
Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience on depository accounts
Assists with creating and implementing policies and procedures across all teams 
Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure 
Provides internal support to other business units on fraud-related issues
Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Works effectively across the organization to maximize company resources

What you’ll need:

• 3+ years of relevant fraud investigation experience in the banking or financial services industry 
• Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules 
• Experience and knowledge of Case Management Systems (e.g: LexisNexis)
• Previous Unusual / Suspicious Activity Report filing experience preferred
• Thorough understanding of bank operations, industry trends & best practices, and federal and state banking regulations
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
• Excellent project management, organizational, and negotiation skills are required 
• Proficiency in G-Suite (Sheets, Docs, Slides) Word, Excel, PowerPoint skills are nice to have but not required.
• Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
• Understanding of electronic crimes as they relate to card fraud and theft of credentials
• Excellent critical thinking and problem-solving skills
• Detail-oriented and process-oriented approach
• Accepts responsibility, ownership, and accountability for work results
• Finds a high-volume, dynamic, and team-focused environment engaging
• Ability to organize and prioritize workload

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.