Senior Director, Human Capital Operations

New York - Park Avenue

About General Atlantic

General Atlantic is a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established in 1980, General Atlantic continues to be a dedicated partner to visionary founders and investors seeking to build dynamic businesses and create long-term value. Guided by the conviction that entrepreneurs can be incredible agents of transformational change, the firm combines a collaborative global approach, sector-specific expertise, a long-term investment horizon, and a deep understanding of growth drivers to partner with and scale innovative businesses around the world. The firm leverages its patient capital, operational expertise, and global platform to support a diversified investment platform spanning Growth Equity, Credit, Climate, and Sustainable Infrastructure strategies. General Atlantic manages approximately $114 billion in assets under management, inclusive of all strategies, as of June 30, 2025, with more than 900 professionals in 20 countries across five regions. For more information on General Atlantic, please visit: www.generalatlantic.com

Position Summary

We are seeking a Senior Director, Human Capital Management (HCM) Operations, to lead and strengthen our global HCM Operations function. This role will report to the Head of Rewards and oversee the design and execution of core HCM processes, policies, and compliance across the firm. The right candidate will bring deep operational expertise and a passion for creating a seamless, efficient, and scalable employee experience.  This individual will play a critical role in ensuring operational consistency across regions, enabling data-driven decision-making, and driving process improvements that support GA’s people and business strategy.  While the focus of this role is on building and managing the global operations framework and leading the HCM Operations team, this individual will also serve as a technology enabler — partnering closely with IT to translate HCM’s needs into effective system solutions that enhance efficiency and scalability.

Responsibilities 

HR Operations Leadership

  • Own and lead the global HR operations framework, including key employee lifecycle processes (onboarding, mobility, performance management, job changes, offboarding, etc.)
  • Ensure operational consistency, compliance, and accuracy across teams and regions while tailoring approaches to meet local requirements
  • Manage HR handbooks, global policies and operational procedures, ensuring clarity, accessibility, and alignment with GA’s values and culture
  • Oversee HCM Operations compliance with internal operational controls, external audits, and regulatory requirements for key areas of oversight

Process Improvement & Change Management

  • Identify opportunities to streamline and scale processes across the employee lifecycle and within the broader HCM team
  • Lead HCM and cross-functional projects to improve employee experience and operational efficiency and to support firm growth, e.g. new office openings, M&A transactions
  • Drive adoption of HR practices and tools through clear communication, training, and engagement
  • Explore ways to leverage automation and emerging tools to improve HR delivery

HRIS Technology Partnership

  • Collaborate with IT and HR colleagues to ensure HRIS systems (e.g., HRIS and ATS) effectively support operational needs
  • Ensure data integrity and active management of HRIS data through distinct audit and control procedures and reporting standards
  • Oversee system-related projects, whether new deployment or enhancements, creating clear alignment across stakeholder group
  • Partner across teams to drive key IT governance efforts, including data lifecycle management and compliance

People Leadership

  • Lead and develop members of the HR operations team, fostering a culture of accountability, innovation, and continuous improvement
  • Serve as a mentor and trusted advisor to colleagues across HR

Qualifications 

  • Bachelor’s degree required; advanced degree or HR certifications (e.g., SHRM-SCP, PHR, HRIP) a plus
  • 12+ years of progressive HR experience, with significant time spent in HR operations and HRIS management
  • Background in the financial services industry strongly preferred
  • Proven ability to own and lead HR operations at a global scale
  • Demonstrated management experience, including a proven track record of leading and developing high-performing HR operations teams where members are in different locations, with the ability to drive accountability, operational excellence, and continuous improvement across a global function
  • Strong HRIS expertise in Workday (Greenhouse a plus)
  • Strong project management skills, with experience leading cross-functional HR initiatives
  • Knowledge of HR compliance, global employment practices, and operational best practices
  • Excellent stakeholder management, problem-solving, and communication skills

GA Value

  • Competitive compensation
  • Comprehensive health, dental, and vision insurance plans
  • Retirement savings plan with employer matching
  • Professional development opportunities and ongoing training
  • Collaborative and inclusive work culture with opportunities for advancement

General Atlantic offers a robust reward program to all employees that will support you and your family, maintaining fulfilling, secure and healthy lives now and into the future, which includes but is not limited to medical insurance, retirement savings contributions, mental and physical health resources and an equal pay program that allows you to earn a base salary of $180,000 - $235,000 of which the exact amount offered will be driven by the degree to which you meet role requirements, additional special skills and experience.  Additional reward programs, such as annual discretionary bonuses and long-term incentive programs, are available for eligible employees and are offered as recognition for performance and one’s contributions towards the organization’s success.

General Atlantic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

By completing this application, you are consenting to General Atlantic’s processing and use of your personal data. Information on how General Atlantic will use and process your data can be found here: https://www.generalatlantic.com/privacy-notice/

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