Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a Client Experience - VP to our Business Transformation team in Brasil! 

Reporting to the Global Leader of Ecosystem Operations and Support, you will be responsible for leading our Global Client Experience function, ensuring the delivery of an exceptional experience to all of our clients (i.e., companies) around the world who trust us to support their people’s well-being.

You will lead a globally distributed team of over 80 professionals across Brazil, Europe, and the United States, currently organized under strong and experienced leaders. This role is central to maintaining and evolving our operational excellence, working hand-in-hand with internal stakeholders to ensure client satisfaction at scale. 

You will directly lead four core teams: our Client Quality Hub, focused on prevention, training, and incident management in critical cases; the Client Experience (CX) team, responsible for resolving inbound client requests and ensuring satisfaction through high-quality support; the Deal Desk, which acts as an advisor to commercial teams to ensure operational feasibility and accurate implementation of client deals; and the Client Retention Growth team, dedicated to client retention and renegotiation, especially for our SMB segment. 

YOUR IMPACT

• Own and evolve the global client experience strategy, blending proactive and reactive support models to drive client satisfaction and loyalty.
• Foster a culture of excellence and accountability across the organization, ensuring a “get things done” mindset in service of the client.
• Ensure seamless operations across our Client Quality Hub and specialized support cells, balancing efficiency, care, and quality at every step of the client journey.
• Leverage data and insights to anticipate issues, improve processes, and unlock opportunities to serve our clients better.
• Set ambitious goals and empower local teams to deliver against them.
• Partner with our Commercial and Product teams to bring the client's voice into strategic decision-making.
• Build and maintain alignment across multiple teams and geographies, promoting consistency while respecting local needs.
• Inspire and develop a high-performing team, mentoring current leaders and preparing the organization for future scale and complexity. 
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• 10+ years of experience, including 7+ in operations (B2B/SaaS).
• Strong cross-functional profiles are also welcome, especially with commercial or product roles.
• High level of precision, organization, and ability to manage complexity with clarity.
• Proven track record of managing managers, preferably in global organizations with large and diverse teams.
• Proven ability to lead with empathy and integrity, fostering an inclusive team culture that embraces diversity in all its forms—background, identity, perspective, and working style.
• Outstanding communication skills; able to influence and align stakeholders with empathy and clarity.
• Fluent English required.
• Experience working closely with senior stakeholders, including executive leadership across functions.
• Passion for operational excellence and a strong sense of ownership/accountability.
• Approachable and supportive when the team brings challenges or seeks guidance—able to listen actively and act as a reliable partner in problem-solving.
• Proven ability to drive and navigate organizational change.
• Passion for fostering a culture of continuous feedback, both giving and receiving. 

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Operations, people leadership in high-growth global SaaS environments, and fluency in English are mandatory requirements.

 

WHAT WE OFFER YOU (Latam)

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! 

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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