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Staff Product Manager - Identity

Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or verify their identity again. 130 million members experience streamlined login and identity verification with ID.me at 16 federal agencies, 30 states, and 56 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

We are seeking a Staff Product Manager. They will be responsible for driving the strategy, development, and execution of product initiatives that accelerate the adoption and expansion of our identity verification solutions. You will work closely with cross-functional teams, including our sales and solutions consultant teams to fortify our identity verification flows, identify growth opportunities, optimize user experiences, and ensure our products meet the needs of our customers and partners.

They will be responsible for driving product vision, strategy, and execution with a strong emphasis on metrics, data-driven decision-making, and analysis. This role requires a combination of technical expertise, strong leadership skills, and the ability to collaborate effectively with cross-functional teams.

This team aims to serve our users by enabling them to leverage their ID.me wallet in as many applications as possible.

Responsibilities

  • Define and drive the product vision, strategy, and roadmap, ensuring alignment with overall company objectives.
  • Analyze market trends, customer needs, and competitive landscape to identify product opportunities and prioritize features.
  • Collaborate with engineering, design, data science, and other cross-functional teams to develop innovative wallet solutions that integrate identity verification features for business customers.
  • Define, track, and analyze key performance metrics for identity verification use cases, using data-driven insights to inform product decisions and optimize performance.
  • Foster a culture of data-driven decision-making within the product team, utilizing data analysis and metrics to guide product development and prioritize features.
  • Develop and maintain detailed product requirements, use cases, and user stories to guide product development.
  • Engage with customers, partners, and other stakeholders to gather feedback, validate product direction, and ensure successful adoption of new features and enhancements.

Qualifications

  • 8+ years of product management experience, with a focus on digital wallet solutions, identity verification, or related technologies in B2B2C contexts.
  • Proven track record of launching successful consumer-facing products, ideally in the fintech, identity verification, or security space.
  • Strong technical background and ability to work closely with engineering teams to drive product development.
  • Excellent communication, collaboration, and interpersonal skills, with experience leading cross-functional teams.
  • Strong analytical and problem-solving skills, with demonstrated experience in data-driven decision-making and product analysis.
  • Familiarity with Agile/Scrum development methodologies.
  • Passion for creating innovative, user-centric solutions that deliver exceptional customer experiences and integrate seamlessly with identity verification technologies.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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