Head of Customs Operations

Job Description: Head of Customs Operations

About JD.com
JD.com is China's largest online retailer and its biggest overall retailer, as well as the country's biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivaled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion – a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing, and smart technology. For more information, visit www.corporate.jd.com.

About JD Logistics
JD Logistics, a business group under JD.com, leverages the company's advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructures of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium-sized warehousing, oversized warehousing, cross-border, cold chain delivery, frozen and chilled warehousing facilities, B2B, and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world's first fully automated warehouse in Shanghai and is currently developing its own drones and automated delivery robots. For more information, visit www.jdwl.com.

Responsibilities

• Lead and manage the company’s customs operations, ensuring compliance with all local and international trade regulations and customs laws.
• Develop and implement robust strategies to streamline import/export processes, reducing lead times and minimizing costs while maintaining compliance.
• Build and maintain relationships with customs authorities, brokers, and trade organizations to facilitate smooth and efficient customs clearance.
• Ensure accurate classification, valuation, and documentation for all imported and exported goods in compliance with Harmonized System (HS) codes and other regulatory requirements.
• Oversee the resolution of customs-related issues, including inspections, disputes, and penalties, with a proactive approach to risk management.
• Monitor changes in global trade policies, tariffs, and customs regulations, providing strategic guidance to the organization to adapt and maintain compliance.
• Collaborate with internal teams, including logistics, supply chain, and legal departments, to align customs operations with broader business objectives.
• Leverage technology and data analytics to optimize customs workflows, improve visibility, and enhance operational efficiency.
• Provide training and guidance to internal stakeholders on customs compliance requirements, fostering a culture of awareness and accountability.

Qualifications

• Master’s degree in International Trade, Supply Chain Management, Business Administration, or a related field (certifications such as CCLS, CCS, or Customs Broker License strongly preferred).
• Over 10 years of experience in customs operations or trade compliance, with a proven track record of managing large-scale, cross-border logistics processes.
• In-depth knowledge of global customs regulations, trade agreements, import/export procedures, and HS classification standards.
• Strong experience in building relationships with customs authorities and managing complex customs negotiations and audits.
• Advanced analytical skills with the ability to interpret and apply trade regulations to ensure compliance while optimizing efficiency.
• Proven leadership abilities, with a focus on managing diverse teams and fostering collaboration across geographies.
• Excellent organizational and project management skills, with a track record of delivering results in high-pressure environments.

Preferred Qualifications

• Experience in e-commerce, retail, or high-growth industries with significant cross-border trade volume.
• Familiarity with emerging technologies and systems for customs automation and compliance tracking.
• Fluency in Mandarin Chinese is highly preferred, along with strong English communication skills.
• Demonstrated success in navigating rapidly changing trade environments and geopolitical challenges.

Join JD.com and JD Logistics
As the Head of Customs Operations, you will be at the forefront of driving efficiency, compliance, and innovation in one of the world’s most complex and dynamic logistics environments. Your expertise will ensure that JD.com continues to deliver seamless cross-border trade experiences for customers and partners. If you are a strategic leader with a passion for global trade and customs excellence, we invite you to apply.