Job Application for Cruise Expert at Kensington

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Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

To learn more about Kensington, visit kensingtontours.com

Job Description

As a specialized cruise sales consultant, you will be responsible for consulting, planning and selling cruise & land travel and creating high-touch, personalized experiences for our customers.

From the initial conversations, providing expert cruise travel advice, from sourcing availability to quoting and finalizing bookings with our contracted cruise lines, you will work closely with high-end customers to create the ultimate travel package. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip which exceeds their expectations.

Who You Are

A Passionate Traveler & Cruise Expert - An explorer and a globetrotter with extensive travel knowledge in destination, especially with multiple types of cruise travel
A Fabulous Storyteller - You share your destination and cruise expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction.
A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will continue when the computer is off. 
A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region

Upcoming Training/Start Date:

January 6, 2025

Qualifications

3-5 years of extensive experience with cruise sales using a consultative sales approach
Proven ability to be resourceful and to learn new systems
Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed in this role
Experience in building FIT packages servicing high-touch clientele would be beneficial
Sound knowledge of Mediterranean, European River Cruises and/or Expedition cruising.
Experience in meeting and exceeding monthly sales targets preferred
Expert in client relationship building specifically with high-touch clients
Ability to resolve problems independently in a timely manner

Cultural Fit

Thrives working in a technology and KPI driven organization.
Able to thrive in an entrepreneurial environment.
Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
Ability to build trust and work through conflict both upwards and downward.

#ZR

We thank all candidates for their interest however only those selected for an interview will be contacted.

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Have you been convicted, pleaded guilty or no contest to a crime, or are there any criminal charges pending against you?

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Are you legally eligible to work in Canada or the USA without sponsorship?

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If Yes, who referred you to this position?

This is a full-time position. Current hours of operation are Monday to Saturday 8:30 am to 8:00 pm EST. Saturday coverage, Late Shifts and Statutory Holidays are shared on a rotating basis amongst the team. Are you able to commit to the hours required?

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This is a commission sales role with a base salary of $45,000, health and wellness benefits, three weeks of vacation, and additional incentives for top performers. Would this meet your financial needs?

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How many years of experience do you have selling travel products and services?

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List the cruise lines that you have sold in the past:

Passion for travel is a common thread at Kensington Tours, please list the countries you have travelled to:

Have you worked for the Navigatr Group of companies: Navigatr, Kensington Tours, Travel Edge, TripArc, Ensemble?

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For internal applicants only, have you spoken to your current manager about your application to this role?

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For internal applicants only

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Cruise Expert

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