Enterprise Content Manager

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

To learn more about Kensington, visit kensingtontours.com 

Job Summary: 

We are seeking a detail-oriented and proactive Enterprise Content Manager to join our team. The Enterprise Content Manager will play a crucial role in maintaining and enhancing our resource platforms, databases, and other content systems. This position focuses on ensuring efficient content management processes, maintaining content accuracy, and collaborating cross-functionally to drive impactful content strategies. 

Key Responsibilities: 

• Internal Content Management Routine:
  • Create and maintain a cross-functional routine for the ongoing management and maintenance of content.
  • Streamline processes to ensure the efficient flow of content updates. 

• Content Upload and Database Maintenance: 
  • Regularly update and organize content in the database. 
  • Ensure that all content is accessible, up-to-date, and in line with organizational standards. 
    
    
• Access Management: 
  • Control user permissions and manage access to content. 
  • Implement protocols to safeguard content integrity and security. 
    
    
• Performance Tracking & Reporting: 
  • Monitor content usage and feedback. 
  • Generate performance reports and key analytics to measure content effectiveness. 
    
    
• Collaboration: 
  • Partner with other departments, including Learning & Development (L&D), Sales, Marketing and Commercial, to update and improve content. 
  • Serve as the liaison to align content strategies with organizational goals. 
    
    
• Quality Control: 
  • Conduct regular audits to ensure the accuracy, relevance, and quality of all content. 

Qualifications: 

• Proven experience in content management, database maintenance, or a related field. 
• Strong analytical skills to track and report content performance. 
• Excellent organizational and project management skills. 
• Familiarity with content management systems (CMS) and database tools. 
• Exceptional attention to detail and commitment to maintaining high-quality standards. 
• Strong communication skills and a collaborative mindset. 

Preferred Skills: 

• Proven ability to work effectively with multidisciplinary teams in high-energy environments. 
• Skilled at designing, optimizing, and managing operational workflows and process improvements. 
• Proficiency in using analytics software and tools for evaluating performance metrics. 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.