Senior Product Manager (Omni Consumer Experiences)

Lightspeed is a one-stop commerce platform that empowers merchants worldwide to simplify, scale, and provide exceptional customer experiences. Our team’s mission is to create a solution that enables offline businesses to expand online effortlessly. With our tools, business owners maximize the benefits of going online with minimal effort and time investment.

We are looking for a Product Manager to lead one of our key initiatives: creating a unique OMNI consumer experience for the customers of our retailers by combining online and offline data, networks, and insights. In this role, you will:

• Define the strategy and features needed to achieve our goals.
• Plan the product roadmap and manage projects from drafting technical specifications to successful launch.
• Engage extensively with retailers to ensure your solutions are user-focused and highly demanded.
• Collaborate closely with the team and provide constructive feedback to ensure high-quality functionality is delivered on time.

What We Hope to Find in You

As a product manager, you have:

• Experience launching new B2C products
• Great skill in customer research, problem discovery, and analytics
• Deep understanding of end-user needs

Additionally, you are fluent in Russian and have English language skills at a C1 level or higher (both written and spoken).

Even Better If You Have

• Experience in the retail or eCommerce industry
• Background in roles that bridge offline and online environments
  
  

What’s In It for You?

Live the Lightspeed experience, with:

• A truly flexible work environment.
• Genuine career growth opportunities in a company creating new roles every day.
• The chance to make a real difference by empowering merchants to grow their businesses through impactful products and addressing customer feedback.
• Work in a team that’s big enough for growth but lean enough to make a real impact.
• Development of very high traffic products, used at the global scale.
• Become a valued part of the diverse and inclusive workplace.

Perks and Benefits:

• Flexible hours and hybrid work
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)
  
  #LI-AK2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.