Senior SaaS Systems Administrator

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior SaaS Systems Administrator to join our global SaaS Systems Administration team. You will have the opportunity to drive adoption of the latest and greatest IT and SaaS technologies while supporting the organisation's growth. You will be collaborating with other SaaS Systems Administrators for the end-to-end management and execution of Lightspeed's IT platforms, 3rd party systems, and security needs. Plus closely with stakeholders to understand requirements, design solutions, and ensure successful implementation. 

Given you'll be working as part of a global team and partnering closely with colleagues from North America, we're looking for someone who's open to working early mornings from 7am 4 days per week, to crossover with the team. You'll be afforded flexibility outside of this, to accomodate for the early starts. 

What you’ll be doing:

• Provide technical support for complex issues that require a SaaS Systems Administrator, act as the final escalation point.
• Maintain and improve Lightspeed’s core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms.
• Collaborate with other IT team members to solve complex issues and lead IT projects and initiatives.
• Partner with stakeholders to define strategic needs, architect solutions aligned with business goals, and lead project execution
• Automate processes using a low-code/no-code platform (Workato)
• Integrate and automate SaaS via API
• Configure SAML applications 
• Handle sensitive information with sound judgement; implement and maintain effective security systems to reduce business risk.
• Develop audit-proof systems and records; create quality control and assurance processes to prevent and check errors.
• Juggle multiple projects and demands effortlessly; meet Lightspeed’s SLAs for issue response and resolution.
• Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.
• Monitor system alerts, logs, and performance indicators to identify and address potential issues proactively.

What you need to bring:

We're looking for a Senior candidate who has experience with the following:

• Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), Helpdesk ticketing systems (ServiceNow, JIRA), would be advantegous to have. But we're open to those with experience in other applicable software services.
• Extensive experience in a system administration role
• Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently
• Experience in troubleshooting complex network environments
• Experience in designing and implementing robust enterprise environments using cloud infrastructure and SaaS services
• Experience in designing and maintaining an enterprise server infrastructure and services
• Programming experience with low-code / no-code environments
• Programming experience with Bash, Python and/or Powershell
• Proven experience in planning, implementing, and maintaining various technology components to meet business requirements.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer day
• Dog friendly environment
• Rooftop with dining space and BBQ facilities
• Self-service cafe-style kitchen and fully stocked fridge, pantry & bar 
• Weekly catered lunches for the entire office 
• Exciting events hosted regularly by our Sydney Culture Club 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.