Customer Coordinator, Hospitality (german speaking, Berlin based, m/f/x)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

At Lightspeed, we believe that smooth operations and effective collaboration are key to success. As a Customer Coordinator, you will be the vital link between our Account Management team and the rest of the organization, providing operational support that enables the AM team to focus on what matters most: driving customer satisfaction, preventing churn, and unlocking new growth opportunities. Think of yourself as the hub in a fast-moving wheel, coordinating efforts, solving problems, and keeping everything running like clockwork.

***Please note that this role is based in Berlin, Germany***

What You’ll Be Doing:

• Act as the central point of contact for the Account Management team, providing operational support that allows them to focus on high-impact activities.
• Take ownership of key processes, ensuring everything is in place to support the team’s objectives and streamline operations.
• Facilitate smooth communication between teams and departments to ensure that opportunities, transactions, and customer needs are addressed swiftly and accurately.
• Keep everything moving by coordinating complex processes and solving challenges as they arise, all while maintaining a strong focus on customer satisfaction and operational excellence.
• Contribute to projects and wider company initiatives, stepping in wherever needed to drive success and support the AM team in reaching their goals.

What You Need to Bring:

• A Bachelor’s degree in Business, Administration, Social Sciences, or a related field.
• Proven experience in an administrative or operational role, ideally in a fast-paced environment.
• Familiarity with SaaS or technology industry is a plus.
• Excellent communication skills in both German & English (written and spoken).
• Customer-first mindset – consistently prioritizing the customer in every decision and action, ensuring their needs and experience are at the core of everything you do.
• A proactive, problem-solving mindset with the ability to keep multiple tasks moving forward at once.
• A collaborative spirit and the ability to work effectively with various teams to achieve shared goals.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit when you travel by public transport
• Regular breakfast or lunches, drinks & snacks in our Berlin office

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.