Back to jobs
New

Learning Experience Designer

Salt Lake City, UT

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. 

As a Learning Experience Designer for Lucid’s Customer Education team, you will design, script, and develop content that empowers our users to see and build the future. From brainstorming and diagramming best practices, to visualizing cloud architecture and agile planning, you will help teams collaborate more effectively by thinking and working visually with the Lucid Suite.You will partner closely with Product, Customer Success, Marketing, Professional Services, and other subject matter experts to design learning experiences that help customers confidently adopt new features, build lasting product expertise, and achieve meaningful outcomes with Lucid.

You will find success and fulfillment in this role if you: 

  • Are obsessed with creating learning experiences that are rooted in empathy, grounded in learning science, and designed for real people
  • Enjoy creating practical, innovative workflows to solve customer onboarding and product adoption challenges.
  • Love learning new skills and concepts, especially those that are highly technical.  
  • Excel at managing and prioritizing multiple projects in a fast-paced environment.
  • Have a clear, compelling writing voice and a clean design aesthetic.
  • Can build strong, collaborative relationships with an ever-evolving group of project stakeholders and subject matter experts.
  • Are naturally curious and use learner feedback, data, and iteration to continuously improve your work.
  • Embrace new technologies (including AI) to improve the quality and efficiency of your design workflows while maintaining a high bar for the learner experience.

Responsibilities:

~30% Content creation and learner experience design:

  • Design, script, and produce a broad catalog of high-impact learning resources and trainings including webinars, in-app tutorials, live workshops, videos, digital courses, presentations, interactive learning activities, and facilitator guides.
  • Design end-to-end learning experiences that successfully onboard customers, accelerate adoption, and drive continuous product mastery.
  • Ensure that learning materials are updated proactively as changes to Lucid Suite’s functionality and UI are released.
  • Design scalable, reusable learning assets that can be leveraged efficiently across multiple customer touchpoints.

~30% Research:

  • Develop instructional content through independent research product exploration, learner feedback, and interviews with subject matter experts.
  • Partner with stakeholders to diagnose customer challenges and develop the most effective learning solution for the problem.
  • Stay up-to-date on innovations in adult learning, customer education, AI-assisted content development, and digital learning experiences.

~20% Expertise and relationships:

  • Maintain an expert-level understanding of the value, features, and functionality of Lucid Suite. 
  • Communicate regularly with product and marketing teams to align learning initiatives with upcoming releases on the product roadmap.
  • Build trusted relationships with internal partners and subject matter experts to ensure learning experiences accurately reflect customer needs and product direction.
  • Own relationships with internal partners & subject matter experts, driving collaborative  success for the Customer Education team and our end-users.
  • Serve as a partner to internal teams and customers by helping stakeholders identify opportunities where education can improve customer adoption and success.

~20% Administration:

  • Own and contribute to projects that advance Customer Education’s mission to build programs, systems, and processes that scale.
  • Explore and responsibly leverage AI and emerging technologies to improve content creation, maintenance, and team efficiency.
  • Publish, maintain, and optimize learning experiences across our learning ecosystem (Skilljar, Rocketlane, Wistia, Parta, etc.)
  • Evaluate learning experiences using feedback, analytics, and business outcomes to continuously improve quality and effectiveness.
  • Contribute to regular team and cross-functional planning sessions.

Requirements:

  • 2+ years experience in adult learning, digital learning, instructional/curriculum design or UX/UI research/design (may substitute one year of experience for a degree in adult learning, digital learning, or instructional design).
  • Portfolio showcasing strong visual communication, writing, and instructional/UX design samples. We want to see how you solve problems, whether that is demonstrated through project performance data or a step-by-step walkthrough of your design process from concept to launch.
  • Ability to quickly master technical products and concepts, then translate them into learning experiences that are human-centered, approachable, engaging, and actionable (e.g. act as an effective translator between technical and non-technical audiences).
  • Ability to synthesize feedback from stakeholders, customers, and performance data to rapidly iterate on and improve learning experiences.
  • Entrepreneurial/problem-solving mindset.
  • Proficiency with any authoring tool for online training or content (Parta, Articulate Rise/Storyline, Adobe Captivate/Photoshop, Camtasia, etc.). 
  • Dedication to explore emerging technologies, including AI, to improve learning design workflows.
  • Comfortable designing materials that are visually appealing and on-brand.
  • This position is hybrid, combining remote work with in-person collaboration at our South Jordan office two days per week (Tuesday and Thursday).

Preferred Qualifications:

  • Success building scalable, on-demand learning programs for corporate or customer audiences, using common e-learning authoring and content creation tools.
  • Experience creating video, motion graphics, visual communication assets, or multimedia learning experiences.
  • Experience working with modern Learning Management Systems.
  • Able to navigate a complex SaaS environment effectively, including knowledge of SaaS business models, product-led growth, and customer adoption strategies.

#LI-MK1

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Lucid Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.