Head of Account Management, India

Role: Head of Account Management, India

Reports to: Chief Commercial Officer, India

Location: Mumbai

What you’ll do 

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better. 

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

As the Head of Account Management you will have three key focus areas; shaping the strategy for the department, ensuring that MiQ delivers best in class service for all clients, and maximising the output of your direct reports (and their respective teams). You will work closely with heads of other departments including Sales, Solutions and Trading both locally and globally, to foster innovation, drive engagement, and ultimately deliver on the revenue/profit ambitions of the business.

Coaching & Development

• 10 plus years of overall experience
• Manage a team of direct reports ensuring they are motivated, have clear objectives and development paths.
• Work to maintain strong engagement across all levels of the department and identify/mitigate flight risks.
• Own end to end recruitment of new account management employees.
• Make additional headcount requests to the Chief Commercial Officer when necessary.
• Leverage your experience to enhance the experience of each AM and provide direction/advice on each AM’s accounts (with a focus on key accounts).
• Assume responsibility for quality of service across all MiQ accounts and act as an escalation point for all client related issues, either resolving or supporting AMs to resolve.
• Represent and advocate for their team with senior stakeholders.
• Ensure AM OKRs are clear and reflect the ambitions of the department.
• Continually identify knowledge gaps within the team and facilitate training where necessary (leveraging internal/external network as required).
• Act as support for direct reports not only providing advice and guidance but also providing the space to soundboard ideas and test hypotheses.

 

Operations & innovation

• Manage relationships and all processes with third party suppliers.
• Manage workload across the team, ensuring considered distribution of accounts and reallocation of workload where required.
• Facilitate weekly team meetings ensuring relevant information is delivered to team.
• Proactively engage internal managers/department heads to implement new processes and improve existing operations.
• Drive a culture of innovation amongst team members.
• Proactively pilot, validate, and refine new ideas or methods.

 

Client management

• Work with sales & trading leads to build account- specific strategy across key growth accounts.
• Actively listen to stakeholders and clients to understand their needs and identify opportunities and solutions that cater to those requirements.
• Build & maintain strong relationships with key clients.
• Ensure account management team maintain regular communication with clients across their respective patch and provide support with face-to-face meetings & business reviews

 

Influencing

• Act as a sounding board and ”trusted advisor” to stakeholders, team and clients.
• Honestly, proactively and respectively challenge internal/external stakeholders’ ideas, providing recommendations where appropriate.
• Maintain deep knowledge of what the difficulties are for each business area and proactively work to find resolutions.
• Work hand in hand with Head of Trading and Head of Sales to ensure a seamless working relationship amongst the three teams.
• Continually work to expand network by building relationships internally and across the industry.

 

Who are your stakeholders? 

• Our model is agnostic, so we can work with whatever data, DSP, publisher, or exchange is going to drive the best results for you
• Our global team of data scientists, strategists, analysts, engineers and media experts are ready to help you find the right solutions for your business challenges and get the results you’re looking for

What you’ll bring  

• Minimum 8 years client facing experience in media with experience managing a team.
• High level of organisation and conscientiousness
• Solutions lead mindset
• Excellent communication skills
• Proactive
• Alignment with MiQ's core values/culture
• A can do' attitude to radiate energy, drive and enthusiasm
• A dream to grow your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.  

If you have a passion for the role, please still apply.  

What impact will you create? 

We’ve built a system of connected programmatic tech that lets us access the right data, unearth the smartest insights, then activate them across all the platforms and channels you need.

• Access unlimited data connections
• Discover insights across all the screens your customers see.
• Activate campaigns across multiple platforms.

What’s in it for you? 

At MIQ, our ambition has been to produce the best programmatic media results, underpinned by the sharpest data insights and delivered by the smartest people. And, since 2010, that’s exactly what we have been doing.

Our Centre of Excellence in Bengaluru is where the good stuff happens, where our data experts use all of their know-how to turn your business challenges into business-changing solutions.

Values 

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion
• We figure it out - Determination
• We anticipate the unexpected - Agility
• We always unite - Unite
• We dare to be unconventional - Courage

Benefits  

Every region and office have specific perks and benefits, but every person joining MiQ can expect: 

• A hybrid work environment  
• New hire orientation with job specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives.
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities.

Apply today! 

Equal Opportunity Employer