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Clinical Support Nurse

Norwell, MA

What will you be doing:

We are looking for an experienced, talented, and compassionate Clinical Support Nurse  for a full-time Monday - Friday position for our Norwell Office. 

The Clinical Support Nurse provides comprehensive support across triage, telemedicine, and care coordination functions. This role ensures timely, safe, and efficient patient care by collaborating with clinicians, managers, and support staff. The nurse will assist with live triage, telemedicine monitoring, patient education, and scheduling coordination.

 

  • Triage & Communication

    • Answer live triage and physician lines; appropriately route calls and information to clinicians and managers.
    • Make wellness calls for appointment reminders, follow-ups, and patient education.
    • Coordinate and document lab results; distribute to appropriate parties.
    • Triage patient and employee concerns and escalate as needed.
    • Ensure timely communication between physicians, clinicians, and patients.

    Telemedicine Support

    • Conduct in-home and virtual visits to install and educate patients on telemedicine equipment.
    • Monitor biometric data daily; report findings to clinicians or physicians.
    • Troubleshoot telemedicine equipment remotely and in-person.
    • Manage telemedicine referrals and ensure complete documentation.
    • Maintain inventory and cleanliness of telemedicine equipment.

    Care Coordination & Scheduling

    • Collaborate with managers and CTAs to support patient admissions and clinician coverage.
    • Assist with same-day sick calls, vacation coverage, and scheduling adjustments.
    • Support documentation of verbal orders and ensure timely delivery of clinical information.

    Compliance & Quality

    • Ensure agency compliance with federal/state laws and corporate policies.
    • Maintain quality standards and participate in policy development.
    • Perform other duties as assigned.

 

 

What we’re looking for in you:

Qualifications

    • Current MA RN or LPN License in good standing
    • Current CPR certification
    • Graduate of an accredited RN or LPN program

Experience

    • Minimum 2 years of direct patient care experience
    • Home care and triage experience strongly preferred
    • Experience in telemedicine and community health is a plus
    • Knowledge of Medicare/Managed Care preferred

Skills & Abilities

    • Strong clinical assessment and prioritization skills
    • Excellent verbal and written communication
    • Strong computer and keyboard skills
    • Ability to troubleshoot and problem-solve quickly
    • Detail-oriented, organized, and flexible under pressure
    • Exceptional customer service and interpersonal skills
    • Ability to teach patients with varying health literacy levels
    • Collaborative team player

Compensation: 36/hr. - 50/hr. Based discipline and on experience

Why NVNA & Hospice?

Join NVNA and Hospice, a mission-driven team recognized for excellence in home health, hospice, wellness, and public health services serving 27 communities, from Quincy to Plymouth. As a non-profit, NVNA and Hospice consistently earns five-star patient experience ratings from the Centers for Medicare and Medicaid Services, the highest achievement possible and ranks among The Boston Globe’s Top 100 Women-Led Businesses in Massachusetts.

Our commitment to our employees and community reflects our values offering high-quality services and excellent customer service, in a safe, caring environment with focus on integrity, professional development, respect and employee well-being.

In 2024, $6.5 million was raised to expand care access, with over $25 million raised through our Charitable Fund to date. Serving 27 communities and delivering 120,000 annual visits, our 331-member team is known for compassionate, innovative, and high-quality care.

What's in it for you?

  • Medical, Dental and Vison Benefits
  • Company paid Life Insurance and Long-Term Disability
  • Generous Paid Time Off Package
  • 401 (k) match program
  • Tuition Reimbursement and Scholarship Program
  • Mileage Reimbursement (in field positions only)

VACCINE REQUIREMENTS: NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested.

 

 

 

NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

 

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