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Technical Training Leader (Services)

Plano, Texas, United States

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. 

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OmniOn Power currently has a Technical Training Leader (Services) opportunity available.

This role will be in our Plano, Texas headquarters and will report to the VP of Services.

This role will be responsible for the overall training experience including customer and internal employee training.

Duties/responsibilities may include, but are not limited to, the following:

Training course delivery

  • Prepares and delivers training courses in classroom or on site and follows up post-training day activities (e.g. course feedback collection, arrangement of facilities and equipment, possible corrective action on course material and equipment). Ensures safe working conditions for training course participants in accordance with OmniOn Power safety instructions and regulations.

Course development

  • Develops course material for classroom and on-site training in own area of responsibility and advises on updates needed in e-learning material. Creates and updates course descriptions and course programs. Takes into consideration feedback given on courses and implements corrective action when needed. Shares own expertise in service development. Engage with Commercial team and customers to promote standard and custom training. Deliver annual training budget.

Revenue Growth

  • Supports course administration in making course arrangements and in answering course enquiries and proposals for training courses. Supports opportunities to deliver training courses to customers, suppliers, and distributors. Supports Field Service, Research and Development and Product Management using expertise in technical support tasks and roles.

Contact with stakeholder groups

  • Develop relationships with Services, Technical Support, Product Management, Engineering, Sales and other shareholder groups to support implementation of training course development and delivery.

Basic Qualifications 

  • Associates degree in Engineering or Technology from an accredited university or college and four years of experience in telecommunications
  • Two years telecommunications field service experience
  • Two years experience creating technical training curriculum
  • Two years experience delivering stand-up, in-person training
  • Ability to travel domestic and international up to 25%

Desired Characteristics

  • Bachelor’s degree in Engineering or Technology
  • Experience helping employees and customers during class time and after class completion to ensure adequate training and support received
  • Proficiency with computer tools, specifically advanced computer skills, primarily with MS Office software programs, i.e., Excel, PowerPoint, Word, Access
  • Ability to navigate internet and intranet tools.

We are an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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