Services Desk Lead

ON.energy is building the power infrastructure that makes the AI era possible. As AI demand surges past what the grid and traditional data centers can support, ON.energy provides a new class of power technology proven at gigawatt scale and trusted by the world’s leading cloud and AI companies. Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities. With real products in the field, we’re scaling faster than the grid can, transforming power from a bottleneck into a competitive advantage for the companies building the future.

Position:  We are looking for a candidate who is eager to continue learning and developing in the area of Networks and Support, with the ability to manage their time efficiently, good judgment for deciding between priorities, willingness and experience in following Security standards, guidelines and frameworks, and experience in Ethernet Networks, Windows OS and applications, to perform and be highly responsible in the role of Services Desk Lead at On.Energy.

Main responsibilities will include:

1. Support and compliance with Corporate guidelines.
2. Maintain and safeguard Corporate assets.
3. Maintain and propose best practices in the IT area.
4. Keep IT Infrastructure and the Systems used at On.Energy in proper working condition.
5. Attend to and resolve user requests.
6. Manage, document, execute, and follow up on tasks through to completion and closure.
7. Install, configure, and keep all related Software up to date.
8. Configure, administer, and monitor Network devices.
9. Maintain confidentiality and safeguard all personal data belonging to users and Corporate data belonging to On.Energy.
10. Report to the Technology and Software Management teams.
11. Provide direct support to the Commissioning and Monitoring Management teams.
12. Follow and enforce cybersecurity standards for the protection of data, equipment, and internal and external networks.

Requirements

Essential:

1. Professional in the Networks area with at least 8 years of experience in Networks.
2. High willingness to register and document tasks, events, incidents.
3. Verifiable experience in configuration of Ethernet Devices and Networks: Network Classes (IP/MASK), WiFi, DHCP/Static, Gateway, DNS, FTP, NTP, SSH, VPNs, etc.
4. Verifiable experience configuring Layer 2, Layer 3 and Next-Generation devices (Routers, Switches, Firewalls).
5. Verifiable experience in designing network architectures that comply with Cybersecurity Frameworks guidelines.
6. Verifiable experience with TPM 2.0 and BitLocker.
7. Experience in installation, configuration, and updating of Windows 10/11 Pro.
8. Experience in Linux.
9. Experience in Windows user administration.
10. Experience in installation, configuration, and updating of applications on Windows.
11. Verifiable experience with administration, control and remote support applications.
12. Verifiable experience working remotely.
13. Experience in user support (help desk).

Skills

• Excellent interpersonal skills
• Strong initiative and proactivity
• Strong focus on delivering excellent results
• High sense of responsibility
• Excellent disposition for teamwork
• Strong communication skills
• Strong ability to analyze and prioritize
• Strong time-management skills

For US-based roles - What you’ll get:

• Competitive salary + annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays 

For Mexico-based roles - What you’ll get:

• Competitive salary + annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

For all roles:

• Professional development and growth opportunities
• Opportunity to grow with a mission-driven team shaping the future of clean energy
• Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
• Accommodations: If you need an accommodation during the application process, email recruitment@onenergystorage.com
• Benefits vary by role and location and are subject to change.