Sr Manager, HR Operations

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

About Our Team:

The People Team is in build-mode: we are assembling our group to deliver great results for our team and our colleagues around the world. We aim for transparency and believe in making the HR fundamentals simple and seamless, and that means having an eye to improving our programs, processes, systems and more.

 

The Position:

OpenTable is looking for a Sr Manager, HR Operations to join our growing team. In this position you will be responsible for HR data management and workforce analytics while building the shared services team. You will lead the team in the efforts of all employee life cycle transactions. As the Sr Manager, HR Operations you'll be a key liaison between the HRIS team and the larger People team.

Are you able to strategize and work cross functionally all while having a data focused approach? Are you someone who loves numbers and passionate about improving HR processes for employees? If so, you should keep reading!

 

In this role, you will:

• Design and institute a shared service model for the HR function, by centralizing team-wide responsibilities and providing the broader People Operations strategy.

• Manage, train, and coach the Global People Ops Services Team by setting expectations, providing constructive feedback, and managing workload to foster critical thinking and a solutions-oriented approach.

• Define and monitor key performance indicators for team service levels, identifying opportunities to automate tasks and enhance service delivery through improved tools and workflows.

• Direct efforts to continually standardize processes across the global organization and identify trends and areas of inefficiency for process improvements with key partner input (e.g., Risk, Payroll, Legal, IT)

• Oversee global immigration coordination in partnership with external providers, ensuring accurate tracking of work authorization, visa expirations, and onboarding documentation for foreign nationals and global mobility cases.

• Troubleshoot HR Transactions by engaging in root cause analysis and implementing solutions that are in the best interest of the employee and business

• Lead the maintenance of Zendesk, enabling collection and analysis of data related to the productivity of HR transactions and employee inquiries; share findings and provide recommendations.

• Lead regular audits of employee and HR transaction data across Workday processes to ensure accuracy, identify data quality issues, and ensure data consistency.

• Own and maintain HR process documentation and knowledge base content to ensure accuracy and accessibility for employees and HR team members globally.

• Partner with HR Systems and IT teams to maintain and enhance system configurations (e.g., Workday, Zendesk), ensuring data accuracy and operational efficiency.

• Support the Global HR Operations team by answering tickets and troubleshooting employee and Contractor questions via a helpdesk/ticketing system (Zendesk)

 

Please apply if:

• 5 years of progressive work experience in HR systems and Operations

• 2 years using Workday HRIS as an end user

• Experience managing a dispersed team

• Operational curiosity

• Ability to work independently and in a fast paced environment

• Detail oriented

 

Benefits:

• Paid Time Off - 20 days a year

• Birthday/celebration PTO - 1 day

• Annual company weeks off

• Flexible sick time off

• Paid volunteer time

• Parental Leave Benefits

• Dental & Vision Insurance

• Life & Disability Insurance

• Group RRSP and DPSP

• Major Medical Insurance (dependent care options)

 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $130,000 - 150,000 CAD.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

 

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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