People Operations Lead

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The People Operations team at OpenTable is all about improving the employee experience while always considering efficiency and scalability

The People Operations Lead will be accountable for supporting and applying regional standard processes and local requirements for HR operations that will be used by People teams globally. You’ll also be a local subject matter guide for processes and regulations with direct accountability for the accuracy of employee data and transactions.

If you are highly organized, excellent at working with people, and ready to learn, let’s talk!

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

Responsibilities

• Develop a team of HR Coordinators by setting expectations, providing feedback and managing workloads.

• Promote the adoption of global standard processes to ensure a coordinated and global approach to HR service delivery.

• Ensure speedy and efficient responses to all day to day / first line HR and benefits queries from employees across the region.

• Ensure that new and/or revised regional processes and standard operating procedures are well understood, trained, and implemented at Opentable.

• Maintain accurate employee records, run HR transactions in our systems and balance report / data requests.

• Process employee changes, terminations, and related processes including communications, notifications, filing and HR systems updates.

• Engage new hires, coordinating all the elements of their on-boarding and serving as a resource for them and for their manager.

• Support maternity / paternity leave administration.

• Assist with activities related to payroll and benefits administration.

• Be an internal champion for our employees; Raising issues as appropriate and collaborating with other teams to address their needs and concerns.

• Actively work with different Regional partners on any operational issues that may arise.

• Lead periodic internal process audits and assessments of the control environment.

• Provide analytics and reporting about people to all company partners.

Required

• Experience working as a HR Administrator or experience of a graduate placement specializing in HR.

• Knowledge of current employment legislation

• Experiencing leading a remote team.

• A continuous focus on improving the customer experience.

• An interest in asking questions to clarify or confirm key information.

• Proven attention to detail and a focus on quality.

• The ability to effectively communicate, both verbally and in writing, with employees at all levels of the organization (any additional languages are a plus!).

• The ability to balance sensitive and highly confidential information appropriately.

• A BA/BS degree or equivalent work experience.

Desired

• Experience with employee legislation in other various countries.

• A High degree of adaptability and flexibility to change.

• A work ethic that is self-motivated and resourceful.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off upon start

• Private health and dental insurance

• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $80-90K CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. 

#LI-AS1