Manager - Lending Operations

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description: Manager - Lending Operations 

      PhonePe, India's leading digital transactions platform and a pioneer in UPI payments, is seeking a highly motivated individual to join its Consumer Lending team.

      The successful candidate will play a key role in establishing robust operational processes and driving automation initiatives from the ground up. This role requires strong stakeholder management skills, meticulous attention to detail and the ability to comprehend complex systems.

Responsibilities:

• Spearhead the Consumer Lending Operations vertical and oversee the team.
• Establish and manage processes for loan origination, disbursement, repayments, and collections.
• Partner with cross-functional teams to enhance conversion rates and user experience.
• Pinpoint and execute system-level enhancements to optimize repayment and collections processes.
• Devise and implement feedback loops for continuous improvement of customer support processes.
• Collaborate with the Customer Support team to create SOPs for addressing customer issues.
• Develop a comprehensive Reconciliation Control process for Lending Operations.
• Analyze, interpret, and implement regulatory guidelines pertinent to the Lending Business.
• Manage business reporting and fulfill ad-hoc reporting requirements.
• Proactively identify issues and lead process streamlining initiatives.

Ideal Candidate:

• B.Tech from a Tier-1 institution or MBA from a Tier-1/Tier-2 institution with 5-7 years of experience in Operations (preferably in the lending sector).
• Proven ability to build relationships, influence cross-functional teams and leadership, and drive strategic execution of key projects.
• Agile, highly collaborative, and possesses excellent communication skills.
• Strong logical reasoning and problem-solving abilities.
• Capacity to evaluate, streamline, and establish scalable processes.

Location: Bangalore

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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