Senior Business Operations Analyst, Payments Growth

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description 

1. The role would offer an opportunity to work on ops & growth related tasks &
initiatives for Online Business.
2. Should possess an ability to work with multiple cross functional stakeholders.
3. Be responsible for handling day to day business operations and coordination with
both external and internal stakeholders across varied industry segments.
4. Be responsible for management of monitoring, business reporting and any ad hoc
reporting required from time to time. Proficient knowledge of excel/ google sheets is
a must.
5. Strongly focused on execution, hustler, proactive learner with a go-getter attitude.
6. Merchant-first attitude. Coordination with various stakeholders while handling
escalations on a day to day basis to provide prompt resolution to the merchants,
ensuring best merchant experience.
7. Addressing internal queries, data requirements and escalations regarding category
transactions.
8. Data Analytics Support & trendline reasoning -

i. Monitoring & extracting relevant data points & MIS from our analytics
dashboards for further actioning
ii. Transaction analysis (increase/ dip) & follow-up with partners on
reasons thereof
iii. MCC mapping, coordination for MCC clean-up & monitoring
iv. Biz & Product health analysis
v. Track ETA vs closure of due analyses

9. Offers & CRM - Work closely with internal teams to set up offers, promotional

10. Collaborate with internal and external business + technical teams to spearhead
integrations and go-live.
11. Following up for agreement closures and invoice payments.
12. Working with internal teams, to ensure timely account launches - by overseeing
payment solution roll-outs.
13. Solving payments-related escalations and refunds & settlement-related issues
14. Providing a bridge between merchants’ operations/ accounts teams and our internal
stakeholders.
15. Identifying areas of operations that require automation and coordinating with
stakeholders for implementation of the same.

Requirements:

1. Minimum work experience of 1-2 years in the operations/ fintech/ payments
industry.
2. A-driver-personality - constantly pushing toward clarity and delivery while balancing
the need for a great collaboration.
3. Orientation to execute multiple activities in a seamless manner.
4. Strong communication skills and ability to negotiate for one's requirements.
5. Strong stakeholder management skills.
6. Ability to deal with ambiguity in a fast-paced target focused environment
7. Advanced knowledge of Excel/ Google sheets.
8. Qualifications - Graduate/MBA from tier 1 or tier 2 college preferred.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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