Job Application for Client Success, Consultant at Pismo

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Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo’s resilient and innovative infrastructure.Pismo’s growing list of innovative offerings include:

Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo’s platform allows its customers to control everything from client acquisition to account management.
Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.
Seller Management: From the onboarding to the daily management of each seller, Pismo’s platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.

Summary

TAM will be part of the Client Success team in Pismo responsible for ensuring that the customers achieve their desired outcomes by using Pismo platforms and services and have a positive experience while using the product. This involves a range of activities and responsibilities aimed at maximising customer satisfaction, retention, gaining more customer references and the overall success of the customer by our platform utilisation.

What you'll do

Address all product-related queries on time-Assist customers’ technical requests and issues.
Train customers to use products effectively.
Provide the Product team with customers’ feedback to help identify potential new features, changes, or products.
Report on product performance.
Identify solutions to reduce support costs.
Always strive to provide exceptional customer experience.
Manage customer expectations and lead them to customer satisfaction.
Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements.
Keep track of key account metrics.
Collaborate with an extended team to achieve sustainable growth.

Minimum Qualifications

Worked within the BFSI and payments industry.
ProjectManagement/Technical Account management experience with a bank or Fintech.
Knowledge of payment card processing and operations -Entire lifecycle.
Knowledge of all networks.(Visa,Mastercard)
Hands on with network interface specs and ability to use network simulators.
Candidates should be comfortable with usage of MS Excel with macros to dice and slice.
Build and maintain strong customer relationships, especially with key stakeholders.

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Are you currently living in the UK?

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Please, share your salary expectation:

Do you have Project Management / Technical Account management experience with a bank or Fintech?

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How many years have you been working with payment card processing and operations ?

Do you have knowledge of networks (Visa, Mastercard)?

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Have you ever worked for Visa Inc. or any wholly-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in any capacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)?

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To your knowledge, do you have any relatives working or who have worked for Visa?

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Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs of this position at Visa (e.g., a non-compete agreement)?

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In the past 6 months have you been a decision maker on a Visa contract, license or permit while employed by a government or state owned entity (e.g., bank, airline, telecommunications company)? Note: A state-owned entity is a legal entity that is commercial enterprise owned or controlled by government.

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Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying or appearing before the government?

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Are you a close relative (e.g., parent, child, spouse, sibling, or nephew/niece) of an employee of a non-U.S. government or agency?

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Are you a close relative (e.g., parent, child, spouse, sibling, or nephew/niece) of an employee of a company controlled or owned wholly or in part by a non-US government?

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Have you been employed by KPMG, Moss Adams or BDO USA during the last two (2) years or otherwise maintain a present relationship with KPMG, Moss Adams or BDO USA (i.e., have any financial arrangements)?

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Do you have an active relationship with KPMG, Moss Adams or BDO USA? If so, please indicate the nature of this relationship.

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On behalf of or through other arrangements with KPMG, Moss Adams or BDO USA, do you or a close family member of yours expect to provide ten (10) or more hours of non-audit services to Visa on a recurring basis going forward?

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Do you have a close family member who works for KPMG, Moss Adams or BDO USA? (e.g., spouse, spousal equivalent, parent, dependent, non-dependent child or sibling)

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By applying, I acknowledge that I have read and understand the Pismo Candidate Privacy Notice.

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Client Success, Consultant

Summary

What you'll do

Minimum Qualifications

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